Wifi dropping out

[Ejm93]

The wifi is constantly dropping out, tv and mobiles, the computer which is connected via an Ethernet cable works perfectly. Can this be resolved by a new router? This is making working from home incredibly difficult as we only have the one direct connection.

[Tom-W19]

Hi @Ejm93 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.