Deleted port forwarding rul - port is still open

[Jalapeno]

Hi,

A deleted port forwarding rule is still active even after rebooting the router.

I created a port forwarding rule which worked fine (port 8080, TCP/UDP). After deleteing said rule via the App I noticed that the rule is still active and the port is wide open. When I try to add new port forwarding rules they are not effective, nothing happens. Seems like something is horribly stuck somewhere.

I have a SR213 v002 router, with software image SR213_7.9p1s3_PROD_sey.

Regards,

Tim

[jamesn123]

Hi @Jalapeno 

Have you tried factory resetting the router?

[Jalapeno]

Hi, This is a workaround and is not a solution. Yes, I did this as the only option. The router software needs fixing, there are plenty of complaints. Also, port forwarding is totally broken an it does not work at all.

[jamesn123]

@Jalapeno 

Never said it was a solution. I dont work for Sky, its not my product & its not my responsiblity. I was simply suggesting something that could solve the issue. 

[Jalapeno]

This was the "solution" a Sky representative told me to do. I did not imply you categorized amything in any way. I am grateful for your answer so that others stumbling upon this will have a chance to avoid waiting for 30 minutes on the phone. However, the "have you tried turning it on and off" is not really professional approach.

[_sg_]

Thanks - I was having similar issues and this worked for me.  I also have SR213 Revision 002 with firmware SR213_7.9p1s3_PROD_sey - I had set up the router and made a couple of small changes to the configs, then set up various port forwarding rules on the MySky app, none of which seemed to work.  I did a factory reset (from the router's web interface>>Troubleshooting>>Reset/Restore Gateway>>Restore Factory Settings) then re-added the port forwarding rules in MySky app, which worked immediately.