Broadband consistently well below minimum

[Same1985]

I have already spoken to someone 2 days ago but my broadband is consistently below the minimum of 60gb. Can you please sort?

we went through troubleshooting two days ago and it didn't help speed it up 

[TimmyBGood]

@Same1985 

60gb isn't a broadband speed: do you mean 60Mbs?

If that's below the Guaranteed Minimum Download Speed for your connection (measured at the Hub, not on a wireless device) then you'll need to persist with logging a fault report with Sky for investigation by Openreach.