Discussion topic: Broadband consistently well below minimum

This message was authored by: Same1985 · ‎21 Dec 2024

I have already spoken to someone 2 days ago but my broadband is consistently below the minimum of 60gb. Can you please sort?

we went through troubleshooting two days ago and it didn't help speed it up

This message was authored by: TimmyBGood · ‎21 Dec 2024

@Same1985

60gb isn't a broadband speed: do you mean 60Mbs?

If that's below the Guaranteed Minimum Download Speed for your connection (measured at the Hub, not on a wireless device) then you'll need to persist with logging a fault report with Sky for investigation by Openreach.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Broadband consistently well below minimum

Broadband consistently well below minimum

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