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Discussion topic: Broadband hub awaiting dispatch

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This message was authored by Saustin96 This message was authored by: Saustin96

Broadband hub awaiting dispatch

Sky have delayed dispatching out broadband router, it's now been awaiting dispatch for nearly 3 weeks. We have an engineer on friday to set us up however no router? And no idea when it'll turn up. We have the sky glass tv which we cannot use due to no wifi. We get charged for everything from today but we're paying for things we have no access to.

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This message was authored by caesarome This message was authored by: caesarome

Re: Broadband hub awaiting dispatch

Posted by a Superuser, not a Sky employee. Find out more

It could still turn up prior to the engineer turning up on Friday but if you want you could give Sky a call about it.

 

You shouldn't be charged until either the broadband goes live on your account or your Sky Glass TV is installed for you.

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