I need help

[Dawn95]

My internet started dropping out yesterday. I believe this has been an issue in the area. As people were asking on FB yesterday saying they had thh uh e same issue. I have done everything to resolve as in turn on and off, unplug everything and then putting it back on. Still not internet light is coming on my router. The app is saying everything is fine, when it's not 

[Daniel0210]

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@Dawn95 wrote:

My internet started dropping out yesterday. I believe this has been an issue in the area. 

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@Dawn95 

The first thing to do is check to see if there are indeed any outages nearby via this link https://www.sky.com/servicechecker

(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test.

If you get amber or red you need to follow the on-screen instructions.