Broadband booster

[Helen154]

My broadband is working fine down the stairs but the booster not working up my stairs it's broken I need a new one I keep asking but nothing is happening can you please send me a new booster or get someone to come and have a look because I have chanels missing from my sky q box aswell 

[Tom-W19]

Hi @Helen154 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147