Accessibility for hyeracusis/misophonia

[SqueezyCheesyPeas]

I have misophonia and hyperacusis, which means I suffer from pain or discomfort with dystonic sounds or noise above relatively low levels. Because of this it means I have trouble using the telephone. I have a Sky account for my family's mobile phones and now wish to switch my broadband to Sky. Unfortunately, because I am currently with Virgin I am instructed to use the telephone after cancelling the contract. I have issued an end-of-contract termination to Virgin and want to take advantage of a Sky package now, but have this hurdle of not being able to use the online form. Is there a Sky representative that can help?

[KevNewMedia]

Hi @SqueezyCheesyPeas 

Welcome to the Community.

You can get in touch with our accessibility team over on their website here.  I can't say 100% they'll be able to do the order through the website, however it's worth asking. 

[Highlinder]

@KevNewMedia  I just pinged this elsewhere for some direction.

[Highlinder]

@SqueezyCheesyPeas  Let the community know what the outcome is so that it can help others in a similar situation.

[SqueezyCheesyPeas]

Well, as usual, no joy. I have had to relinquish any illusion of my independence and get someone to help me make a phone call. They called the number shown, were told it was the wrong line and transferred, which took 10 minutes. Then, the actual call took 40 minutes. Filling out a web form would have taken a few minutes but because of this single caveat there were no provisions for accessibility at all. This is ridiculous so I've written to my MP to start some dialog regarding corporate practices and accessibility.