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This discussion topic has been answered Discussion topic: WiFi issues

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This message was authored by: Telle03

Message posted on ‎13 Jan 2025 07:31 PM

WiFi issues

My WiFi doesn't work in my house I have to disconnect my wifi and use my 5G if I want to open WhatsApp or web browsers. I have restarted my router numerous times and ran checks and it all says it's ok I've checked the wires are in etc there are no faults showing but I cannot get on the internet with my wifi

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This message was authored by: jamesn123 Answer

Message posted on ‎14 Jan 2025 11:00 AM

Re: WiFi issues

Posted by a Superuser, not a Sky employee. Find out more

@Telle03 

Have you tried disabling Sky Shield? This is usually the cause of not being able to use apps.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123 Answer

Message posted on ‎14 Jan 2025 11:00 AM

Re: WiFi issues

Posted by a Superuser, not a Sky employee. Find out more

@Telle03 

Have you tried disabling Sky Shield? This is usually the cause of not being able to use apps.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: Telle03

Message posted on ‎14 Jan 2025 06:50 PM

Re: WiFi issues

Ah that's worked! Thank you!! 

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