Unwatchable tv. Internet test says very slow but sky say ok

[Grav888]

I did a remote internet speed test and it said very poor, yet sky says is over 10'times the speed

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[jamesn123]

@Grav888 

Sky's speedtest checks the speed coming from the line to the router.

A 3rd party speedtest will show the slowest part of your setup which is usually the WiFi. You need to use ethernet to check the speed reliably 

[Tom-W19]

Hi @Grav888 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Grav888]

I need help still. 
I had to go away for a few days for a sick relative 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147