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Discussion topic: WiFi keeps having really poor connection

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This message was authored by Arran22 This message was authored by: Arran22

WiFi keeps having really poor connection

We've only recently had our property connected to fibre after waiting for 2 months to have it installed.  Now we've got it the connection is so poor.  We can't even watch Netflix or Prime on our TV without it buffering.   No lights on the router or the wall unit which indicates any issues and the test run online through my sky login state everything is good.  

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: WiFi keeps having really poor connection

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: WiFi keeps having really poor connection

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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