Sky max pod flashing red

[Spatch74]

Hi, I have a max pod which was connected and working on the network, but now is flashing red. On the app saying disconnected and won't reconnect. I have went through troubleshooting, both 2.5ghz & 5 ghz are on. Doesn't seem to be an option to delete or factory reset the extender either, any help appreciated.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147