Need help with late payment sky tv

[Jojo6789]

Is there anywhere on line I can contact sky advisor through live chat . My bill for my sky TV and my broadband was due a few days ago but I don't get paid until 25th of every month. It's the second time sky have tried to take payment from my bank account and it's failed because I haven't the money to pay the bills until payday.  My service for my TV and my internet are still working currently I really worried incase they get restricted as I really do rely on my broadband as I use it for the TV for myself and my children and I use it to access social media etc to keep in touch with family and friends as I suffer from severe depression and anxiety so I barely leave the home.. I struggle having conversations over the phone by phone calls with people I don't no but I'm ok with emails and texts. I just want to see if I can get an extension on paying the bill I can pay whatever I owe on 22nd December. I just don't want to loose my services before then. Can someone please help me on how I can contact sky without having to call them. Any help is much appreciated. Thank you have a nice day x

[Daniel0210]

@Jojo6789 

Sky don't allow extensions on payments. 

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later.

(If you make a manual payment it's likely to go towards the following months bill, leaving your current bill unpaid and you subsequently restricted).

After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted. There is only 1 attempt made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass