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Discussion topic: Change to Sky Cinema

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This message was authored by NutellaOnToast This message was authored by: NutellaOnToast

Change to Sky Cinema

With the announcement that Sky are changing the Sky Cinema package by downgrading Paramount would that give you the right to cancel your Sky Cinema contract penalty free?

 

They have already downgraded the Netflix package you get as part of Stream.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Change to Sky Cinema

Posted by a Superuser, not a Sky employee. Find out more

I doubt it but give them a call.  (The t&c's will likely allow for such changes)

I am just another Sky customer and my views are my own
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Change to Sky Cinema

Posted by a Superuser, not a Sky employee. Find out more

@NutellaOnToast wrote:

With the announcement that Sky are changing the Sky Cinema package by downgrading Paramount would that give you the right to cancel your Sky Cinema contract penalty free?

 

They have already downgraded the Netflix package you get as part of Stream.


@NutellaOnToast  As @PandJ2020 states it'll be in the terms and conditions which do state the service is variable and can change


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NutellaOnToast
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This message was authored by NutellaOnToast This message was authored by: NutellaOnToast

Re: Change to Sky Cinema

The usual then, the consumer fairs off worse.

 

You could argue T&Cs can not be unfair, and that by allowing Sky to change a contract, agreed in good faith, in a fixed term is unfair.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Change to Sky Cinema

Posted by a Superuser, not a Sky employee. Find out more

As I said, call Sky and put your argument across.

 

Contractually, it's unlikely to be 'unfair' as it clearly states content can change.  For example, all the Disney movies left the channels when Disney+ was launched.  At least they haven't removed it completely.

I am just another Sky customer and my views are my own
NutellaOnToast
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This message was authored by NutellaOnToast This message was authored by: NutellaOnToast

Re: Change to Sky Cinema

I will give them a call.


The content hasn't changed but the package has.

This message was authored by Mark39 This message was authored by: Mark39

Re: Change to Sky Cinema

Posted by a Superuser, not a Sky employee. Find out more

@NutellaOnToast wrote:

The usual then, the consumer fairs off worse.

 

You could argue T&Cs can not be unfair, and that by allowing Sky to change a contract, agreed in good faith, in a fixed term is unfair.


Sky would probably argue that as you agreed to the terms and conditions you were happy with that, unfair or not. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Change to Sky Cinema

Posted by a Superuser, not a Sky employee. Find out more

In addition another complexity is that the changes have unlikely to have been made directly by Sky and has been imposed on them by Paramount Plus. The same happened with Netflix, with Sky customers actually getting the old non-ad based Netflix tiers for longer than new Netflix subscribers were able to.

 

I think it would be "unfair" if a service provider themselves drastically changed the service during a contract but in situations like this where its a third party its typically outside the hands of the service provider.

Sky Stream and Sky Broadband customer

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NutellaOnToast
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This message was authored by NutellaOnToast This message was authored by: NutellaOnToast

Re: Change to Sky Cinema

Luckily it doesn't work that way. 

NutellaOnToast
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This message was authored by NutellaOnToast This message was authored by: NutellaOnToast

Re: Change to Sky Cinema

I managed to cancel Sky Cinema with no charge after calling - will see if I actually get charged though.

This message was authored by caesarome This message was authored by: caesarome

Re: Change to Sky Cinema

Posted by a Superuser, not a Sky employee. Find out more

@NutellaOnToast 

31 days notice is required to cancel a package so during that time billing will continue as usual for it. Once it has been cancelled any overpayment should appear on your account as a credit.

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This message was authored by NutellaOnToast This message was authored by: NutellaOnToast

Re: Change to Sky Cinema

Not if they have broken the contract. 

It sounds like Sky have made a mess of this. A lot of people were not aware it had happened and there was no real notice given.

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