Refund

[Les37]

I am still waiting for refund 4weeks now been on phone multiple times to sky had multiple emails stating refund to be processed within 5 day still no she when will I recieve this refund how long does it take as I say emails states refund processed but has not arrive into my bank account after 4 weeks.

[daveNOS · Accepted solution]

@Les37Once a refund is processed it should take between 3 and 5 working days to hit your account, teh messagin team here can assist if your not getting any success when calling, if you would like your post escalating to them let us know.

[caesarome]

@Les37 

What is the refund for and do you see a credit on your account ?

[Les37]

Yes I would like help with getting refund with messaging service.thanks

[daveNOS]

@Les37 I have escalated your post to the community messaging team, you should receive either a private message or see a blue/red chat bubble appear towards the bottom of your screen(please be aware it won't be instant), once the team have invited you to chat you have 48 hours to respond.

[caesarome]

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@Les37 wrote:

Yes I would like help with getting refund with messaging service.thanks

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The messaging team can only issue the refund if there is a credit on your account so do you see this ?

[Lisa-P1987]

Thanks for escalating this. We’ve sent Les37 an invite to chat.