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Discussion topic: Unknown charge on my recent bill need to speak to an advisor

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This message was authored by BrendaM1 This message was authored by: BrendaM1

Unknown charge on my recent bill need to speak to an advisor

I am reaching out regarding a charge of £19.99 on my account for what appears to be a fight on 12/10/2024. I am certain that I neither purchased nor watched this event.I would appreciate it if a customer advisor could investigate this matter and rectify the charge for me, as I am not prepared to pay for something I did not watch.

 

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This message was authored by GD1 This message was authored by: GD1

Re: Unknown charge on my recent bill need to speak to an advisor

Posted by a Superuser, not a Sky employee. Find out more

@BrendaM1  You're not contacting Sky Customer services by posting here, this is a customer helps customer community, no one can investigate this matter on the back of a community post.  

 

You will need to call if you dispute the charge.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Julie20051 This message was authored by: Julie20051

Re: Unknown charge on my recent bill need to speak to an advisor

I need to pay £35 off my phone bill 50 on Tuesday then the rest to go on my direct debit please 

This message was authored by Mark39 This message was authored by: Mark39

Re: Unknown charge on my recent bill need to speak to an advisor

Posted by a Superuser, not a Sky employee. Find out more

@Julie20051 wrote:

I need to pay £35 off my phone bill 50 on Tuesday then the rest to go on my direct debit please 


I'm not sure I understand your post, but we're a customer Community and you would need to speak directly to Sky on this. They won't know who you are here.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unknown charge on my recent bill need to speak to an advisor

Posted by a Superuser, not a Sky employee. Find out more

@Julie20051 

I'm afraid that dispite the thread title we are customers here. There's really no need to make manual payments which if made too near the direct debit date will result in a double payment. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Julie20051 This message was authored by: Julie20051

Re: Unknown charge on my recent bill need to speak to an advisor

Ok thank u

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