£50 tv credit new customer

[AlexaBliss1991]

Was given a deal as new customer for sky stream January 16th with a £50 credit applied to my bill of £25 a month off the next 2 bills. Checked my future bills the credit hasn't been applied. I phoned earlier he said he would listen to the recored phone call of the agent stating this but he hasn't phoned me back. Bit of a shambles tbh does anyone know do they apply the credit or is just a lie to get you to sign up for a new contract thanks

[Mark39]

You may need to be proactive and call back to seek a progress update.

[AlexaBliss1991]

I've emailed them on the sky make a complaint form see if they reply tomorrow if not I'll have to phone again. Not a good start to the contract shambolic customer service 

[Daniel0210]

@AlexaBliss1991 

It's unrealistic to expect a reply to a complaint email 24 hours after submission apart from an acknowledgment. They won't listen back on the call that quickly,