Hi I have got a text saying my skyQ box has not yet been returned? It was returned and delivered to

[james1997]

Hi my sky Q  box is saying it's not returned but my Royal Mail tracking says it was delivered on the 23/6/23 ?

[SlenderRobert]

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@james1997 wrote:

Hi my sky Q  box is saying it's not returned but my Royal Mail tracking says it was delivered on the 23/6/23 ?

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This happens all the time due to the ineptitude of Unipart and their scanning of Sky's hardware returned to them. It's been going on for many years and really should be better. 

You'll need to ring Sky or wait for this post to be escalated or seen by a Sky staff member who can assist. 

[Daniel0210]

@james1997 
We understand returns are taking 2+ weeks to be processed so you need to allow another week at least. 

[caesarome]

@james1997 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to james1997.

[Tom-W19]

Hi @james1997 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.