Send Thanks to Sky

Anonymous · ‎21 Feb 2016

Just wanted to drop a message to the forum to say a big thanks to Emma (agent code: 1cew08) who was excellently helpful with my call this evening. Having wanted to review my package, Emma listened to my requirements and avoided any hard sell (which always annoys me). She then went through the package details in full and gave me the monthly bill payments for the next 12 months. Normally I dread the annual phone call to Sky to review my package but on this occasion it was actually a pleasant experience. Thank you Emma, I'll definitely be asking to speak to you again in 12 months time!

Anonymous · ‎17 Feb 2016

Hi there, You should probably promote Peter at your contact centre. Unfortunately, I don't have any more information on him other than his name and that he dealt with my cancellation at around 5:35. But yes, you should probably promote him. Having worked in a contact centre myself, I know it's not the easiest of jobs, but he has the perfect temperament for it. He was extremely helpful and patient, and has the kind of calm disposition that's ideal for the job. The value for money I've received from Sky has been even worse than the satellite signal I received, but your contact centre staff have always been helpful. Your UX designers should be making it as easy to give positive feedback online as it is to make a complaint. Rant over. James

MrsHaitch · ‎16 Feb 2016

Hi I just spoke to Matthew and renegotiated my deal. I thought Matthew was going to email me a survey after the call but I have a feeling I was supposed to stay on the line and do a phone survey - oops! Matthew did a fantastic job today and was very friendly and patient. Please pass on my feedback 🙂

Anonymous · ‎13 Feb 2016

Forgot the customer service lady name very very kind & very helpful thanks so much STAY BLESS

Pacco65 · ‎09 Feb 2016

Happy to join the general goodwill in here. Just spoken to a lady called Sarah, and I am happy to say she was absolutely fantastic despite difficulties with the computer system. A pleasure to deal with - polite, courteous and friendly. She did mention that I may receive an e-mail survey, but wanted to post in here regardless just to show anyone looking that amongst the complaints, there are genuine cases of excellent customer service. 🙂

Anonymous · ‎09 Feb 2016

Probarbly in the wrong place here, been searching for somewhere I could leave some feedback. Spoke to Abigale today at sky and Found her polite and very helpful and reassuring. She helped me over the net then telephoned so i actually talked to someone. First class customer service. Thanks again John

cuanferry · ‎29 Jan 2016

I too can't find a way to lodge a compliment (complaints are easy!), but I must thank the member of staff who guided me through the tests for what appeared to be an broadband outage over the last 24 hours. I came away from the conversation with a list of ideas which I've stored for future use. In fact, the problem seems to have been with the Google server which, according to many others on the Net, has been playing up. However, the lady at Sky took the time to make a thorough assessment of our line's performance, and I am grateful for her efforts.

Lou616 · ‎24 Jan 2016

I'm not quite sure if this is the right place to do it but I wanted to take the time to thank SAL! The whole time I've been with Sky and with all the problems I have encountered Sal solved my problem in 5 minutes flat! Thank you for restoring my faith in human nature Sal, you're a credit to Sky, maybe they should get you training others on how to problem solve and deal with customers courteously and efficiently. Well done you! Thanks for being so understanding, reasonable and making my day. I can't praise you enough, but I forgot to ask your department, I do hope this reaches you, or more importantly your superiors, as I really hope your brilliant customer care is rewarded. Thanks again, Lou.😆

Anonymous · ‎21 Jan 2016

Hi, not sure where to post! Wanted to pass on my sincere thanks to Colin, had a live chat to alter my subscription, he then called and swiftly changed it all over, he was so helpful, polite and went out of his way to please. Felt the positive Feedback needed passing on, very happy with the service recieved.

Anonymous · ‎19 Jan 2016

Just like to comment on the swift and helpful service I received from Caroline at the Derby Call centre. She resolved my problem within minutes and was very cheery throughout our conversation. Well done!!!

Anonymous · ‎16 Jan 2016

I would like to pass my thanks on to Lawrence for all his efforts during my call to sky. He was amazing and even called me back when he said he would along with sorting all my problems. He is a asset thank you Lawrence. 🙂 a happy customer

Anonymous · ‎14 Jan 2016

Spoke to Advisor called Haseeb at Sky today, was very happy in the way he was able to solve my query, He was very friendly and polite and listened though all my ranting, Since joining Sky in October 2015 I have been very happy with the Service and now I'm very happy with their customer service thanks to Haseeb.

Anonymous · ‎13 Jan 2016

Hi there, I'd like to express how helpful my sky adviser Vardah was today. I spoke with her over the online chat tool and she was extremely helpful, polite and presented all the infomation clearly. Also when my computer crashed and the chat was lost she followed up by calling me back which I was extremely suprised and greatful for. I wasn't able to leave any offical feedback for her as the rest of my request was completed on the phone rather than online (she'd said it would usually appear once that online chat had finished) but I expressed how helpful she was after she had completed my requests if there's anyway this can be passed along somehow I would be greatful. I'm extremely impressed with Sky's staff customer service on this occasion and think that the Online Chat tool is also a brilliant asset too. Thank you.

waggie101 · ‎12 Jan 2016

Called sky today looking to cancel due to internet and phone line problems. Spoke to Rich in cancelations told him are problems and he was excellent sorted everything out was very happy with the service he gave .Best adviser i have spoke to in along time. He then passed me to technical to speak to daniel and again great service found the problem in a matter of minutes and found a solution. Both of them are a credit to sky

Anonymous · ‎04 Jan 2016

want to say a big thankyou to sandra agent <REMOVED> at sky fix and learn who ws exemplary in all she did to get us back in our nightmare switching back from bt.just dont know how to get her bosses this message.adam Moderator note - removed personal information, as per house rules.

Anonymous · ‎12 Dec 2015

I really want to say thank you so much! To one of the best woman I spoke to from help services. She was very kind and quickly helped me to solve my problem with landline phone and Internet, so happy to know that there are such a great people who knows what they do and what they talking about. What's more she even changed my humour and I will be relaxed for the rest of the day.

Anonymous · ‎10 Dec 2015

I had some aweful news today and all 3 of the Sky team that I spoke with were wonderful. the last lady in particular, whos name was Rebecca, helped me tremendously. Thankyou all so much.

Anonymous · ‎01 Dec 2015

Hello, Would just like to give feeback, to a customer service advisor called Barry who returned my sanity after multiple problems with my sky package. After numerous lengthy phone calls, he listened and sorted the problem straight away. Fantastic service.

tarzanbb · ‎30 Nov 2015

I placed an order online last night for multiscreen and received an email pretty much straight away saying there was a problem and could I call. I did and the agent was rude and obnoxious and in no way at all wanted to help. I asked to speak to a supervisor so he placed me on hold and after ten mins the phone was hung up on me! Find dosent come close. I phoned back this morning and the experience couldn't have been any.more different. The ladies was called Katie and she needs a reward, she couldn't so enough to help and spent a while on the phone with me trying to sort out the problems from the night before. Unfortunately despite having 2 order numbers we couldn't access them so she put the order through with herself and actually saved me 50% of what I had been quoted online. She was extremely helpful. Couldn't do enough to help me and deserves recognition for this please

brad42 · ‎23 Nov 2015

You know, you really should make this type of feedback easier than having to invent a board name 😉 A guy named Henry dealt with my issue and while I'm fairly sure you train all your staff the same way, Henry deserves a pay rise. I didn't tell him but I suffer from an extremely severe anxiety disorder and I was having a particularly bad day, made worse by my Sky box turning into a Norweigan Blue, if only momentarily. Talking to him it was almost as if it wasn't there ( what can I say, it never leaves). Thanks man, you have no idea what that level of personalability means to someone in my situation and the fact that it's your job to treat customers that way is why I say you need a pay rise! It's no consolation if they won't give you one but at least you spread the milk of human kindness to someone 😉 Thank you again, sincerely, and not only for your concise and clear help but for being friendly.

Anonymous · ‎22 Nov 2015

I couldn't find a way other than via community of how to compliment a sky.com team member: Annie Goodfellow. She was amazing at her job and helped me to upgrade to a sky movies package. She explained everything clearly and ensured that I was happy before ending the call. She really should be praised for her excellent customer service skills and I would like, if posisble, for you to pass on this feedback. Previous to this I had experienced a frustrating number of calls to the sky team who said they couldn't help with online issues (The online chat was unavailable) and I need to speak to the sky.com team members and that they couldn't advise of t&c's for online exclusive offers etc. which nealry led me to not sign up to the package as it was so difficult to get the answers I needed.

chris1584 · ‎10 Nov 2015

I wish to express my gratitude and thanks to the Sky agent I spoke with on the 9/11/15 who I called in respect of my Sky talk account. The agent or reference of the agent I spoke with was or is (I was told) 60PTG01. After a long call wait time of around 15'mins (I initially rang before waiting at 7:15pm on 9/11/15). I found the agent I spoke with (detailed ref' or ID for her above) to be very professional, kind, dedicated and courteous in her job role and in dealing with my enquiry. And as well as as helping me with my Sky Talk Anytime enquiry she was very knowledgeable and ensured that she gave me correct and up to date information and that I received all correspondence relating to the changes I had made immediately via Email. I believe all Sky telephone agents do a valuable job and often under difficult circumstances and I for one much appreciate and respect them for there dedication and willingness to help and assist customers. I've always found Sky agents on the phone to be kind, courteous and of course very professional and most importantly they work hard to resolve and deal with your (or mine) enquiry to ensure a happy or best case result and or scenario. Thank you very much Sky I've been a customer for 3+ years now and can't recall a time that I've had an issue or complaint and especially a one that's not been resolved or dealt with. I find Sky talk, broadband and TV to be most reliable and a lot more so than Virgin media who I've also first hand experience of being a customer with. Sky for myself is my number '1 choice for reliability and customer service and the offers that I receive and take up on from time to time I enjoy and are great as well (So keep them coming 🙂 I'd most definitely recommend sky to anyone considering them as their media provider (whether it be for all or just for either their phone, broadband and TV services). Yours faithfully (a happy customer) Mr Christopher P McGrath

woodburner14 · ‎30 Oct 2015

I received an email from sky with offer to reactivate my sky + HD box free for 6 months with limited features, so we set about setting the box up (boxed up since we had to cancel subscription) it proved to be a bit of a challenge the box needed software upate l contact sky help on live chat,also spoke with a team member on the phone and a call centre all of which to a few days to sort out l am now one very happy customer won't bore you all with the tec details but the box is sorted and is running like a dream! I wanted to a big Thankyou to of the Sky team who were so very helpful in all area's you read and hear so much negative stuff about customer service, l have been with sky for 13yrs and have always received GOOD service. Thankyou for this offer l am going to enjoy this gift and hopefully in 2016 l will be able to have SKY TV again.

Anonymous · ‎26 Oct 2015

Just want to pass on thanks to the adviser who helped me with my broadband connection on 24.10. His name was Antony (possibly Anthony he had a strong accent). He was very patient waiting for me to mess about with cables and he called bang on 8pm that night to check to see how my connection had been, and then again called tonight (26.10) as promised. Credit where credit is due. He was very helpful and I was actually surprised he called back the two times he said he would. Great customer service from him.

Anonymous · ‎08 Sep 2015

Hi, I'm posting in here because I can't find anywhere else to give positive feedback. I signed up to Sky today for me and flat mate, and I just wanted to say a massive thank you to Anthony at the Leeds office who helped us get started. He advised us on the best options for us as we've not moved into the apartment yet,and also helped us save heaps of money on our monthly bill & arranged everything so we were set up for pretty much when we moved in. But not only that, he was so friendly on the phone; saved me money and cheered my morning up! I couldn't have asked for better customer service :)! Please pass the message on Thank you

Anonymous · ‎04 Sep 2015

I wish I had Sean's last name, but after moving across to Sky Boardband from Talk Talk and experiencing a few issues (albeit BT issues with phone line), the guy has been a bloody hero!!! One thinig you don't expect from a Custiomer Service agent is for them to actually call you back at the exact time they say they will, but Sean did. Although he couldn't physically help me with my issue - was a bit technical, his attentiveness was beyond compare. I actually said to him you have made me feel like I have been your only customer in the last week, although I know these guys are busy taking call after call - unsung heroes IMO! I would love to hear from SKY regarding this and I hope he can be tracked down. As angry as I was that my service wasn't working, I just couldn't get angry with him, he did everything he could!

Anonymous · ‎31 Aug 2015

That's what I thought. With so much negativity and complaints I thought it only but right I give praise where it's due. 🙂

Anonymous · ‎30 Aug 2015

TO WHOM IT MAY CONCERN i have been on here trying to get an email address to do this but without success so thought I'd voice my gratitude here. So often one hears bad reports about the customer service agents at sky so it's lovely to be able to share a positive experience. I went on web chat yesterday with the intention of cancelling my Sky TV package as my circumstances had changed and found mysel no longer able to afford £30 per month. I spoke to an agent called Michael (with a Scottish accent and most likely to be from a retentions team) he asked me if he could call me and did so very promptly. We had a chat and he then offered me a deal which reduced my subscription by £10 per month without losing any channels in return for agreeing a further 12 month contract. I was delighted with the offer and accepted graciously. Michael then set my new package up while I remained on the phone and he advised me of my next bill charges and due date. Throughout my web chat and subsequent call, Michael was courteous and pleasant and extremely efficient and the only mistake made was from me; when I inadvertently closed the chat window before I completed a feedback form he had asked me to do. I feel so silly for my error but also, having lots of call centre experience myself, know how important KPIs are to maintain a persons standards of customer service and I'm so sorry that Michael has missed out on an excellent feedback response. So I just wanted to voice it here in the hope he somehow receives it. My belief is you treat someone in the way you expect to be treated yourself and today that proved true. I never gave anything less than 100% when I worked in Cust Service and today I received 100% back from Michael. Thank you for making my experience such a positive one.

Pacco65 · ‎30 Aug 2015

Nice to see something positive on here 🙂

Pacco65 · ‎26 Aug 2015

Nice one - sounds like you've done well there. I had to cancel altogether and wait a month last year before I got half price for 12 months - they must like you more than me

Anonymous · ‎26 Aug 2015

The lady i spoke to was Scottish, i am Welsh, seems it may be an advantage to have some Celtic blood in you!

Anonymous · ‎26 Aug 2015

Spoke to a very nice sky adviser on the phone, heard a lot of horror stories about speaking to some of these, but she was very helpful,i have been with Sky 20+ years, but times are tough at the moment and was looking to make a few savings, i was really looking to downgrade from Variety to Original (we only watch the main entertainment channels so Variety was a bit of a waste of money, as the adviser agreed), cancel Sky Sports (sad to see it go but become too expensive, we do watch a lot of it but we do have access to BT Sport) and try and sort a deal out for our Multiroom. After going through what we watch on Sports, she came to conclusion i could have 1/2 price for 12 months on each package,Original,Sports and Multiroom, (perhaps mentioning BT Sport was the killer!),very happy with my savings, was really thinking of cancelling a lot of Sky but may stay for a little longer now!

reddragon122 · ‎11 Aug 2015

I have contacted Sky on two occasions recently to downgrade my service as my financial circumstances have changed. I contacted Sky on the 7th August and spoke to Kerry (what a gem) and today to Lowry in Cardiff who was friendly helpful and charming.Staff like these will enhance the negative image Sky has aquired.I am going to stay solely due to these ladies efforts.Well done Reddragon122

Anonymous · ‎29 Jul 2015

I dont appear to be the only one looking for a place to leave positive feedback which is a shame when you have a complaints department. I had the pleasure of speaking with an Irish gentleman called John (didnt catch his last name) yesterday! Who was more than helpful, with helping me deal with a problem with my broadband. He was patient, friendly and extremely informative at all times of what was going on. He contacted me back when was promised, and even contacted me back after the issue had been dealt with, as he noticed an additonal error. Instead of leaving the issue (which he easily could of done), he contacted me back to help figure out the on-going issue. I usually dread dealing with these problems as I get passed around from person to person who just fob you off to the next person, which ends up highly frustrating and stressful! For once, after speaking with John I finished the phone call feeling more at ease and actually understanding the issue at hand! Amazing customer service! cant praise him enough! John needs a raise! Thank you again! A positive feedback section would be useful, to ensure the staff members doing their jobs above and beyond, actually get the recognition they deserve! Hugs for John!

Anonymous · ‎12 May 2015

I have just moved from Virgin to Sky Loving it 🙂 Engineers, on time and really helpful. I can find all the answers I want on this site Awesome! R @Anonymous wrote: I would like to thank the engineerings that came out to me on the 16 of August who managed to sorted my sky out well done lads sorry not sure of there names as l was unable to be there my daughters were here and said how mice they were and very helpful. Many thanks . Dawn Rowlands

Anonymous · ‎09 May 2015

i would like to thank somnath on live chat, she was very helpful

Chri55y · ‎18 Apr 2015

Hello Sky. I would like to leave a very delayed feedback for Scott and Craig as I didn't receive the texts feedback for tHem. They both done a smashing job with their services and both so friendly and polite too. Best customer care they delivered too. If there were scores higher than 10 they'd both blow the scale! Thank you both so much! Also there was a little guy who came over (engineer) to sort my phone line out after someone came and done a fob job; I cannot remember his name unfortunately but I'm hoping he will get this message too as well as Scott and Craige...he deserves well over a 10 also as he worked hard getting the line to work after the last fob off fed me a load of crap! Please pass this message on to these three guys...Great job 100%!!! Chrissy

Anonymous · ‎07 Apr 2015

For Danielle; Your help today in reducing my charges and getting me onto Sky go with my tablet is greatly appreciated Thank you very much. Brian (PHUN-E)

Anonymous · ‎03 Apr 2015

From the moment we started the conversation about my issue regarding the Sky box Kamila was listening properly and showed great sympathy, she was able to assists me with great efforts and also recommend best choice in order to save money, cause of her my Sky box will soon be fixed and I can back to enjoy tv again Would highly recommend Kamila for her customer services, hope hat Sky can notice her efforts.

Anonymous · ‎26 Feb 2015

Thank you so much for your help today Bharat, it was a pleasure speaking to you. Thank you for your help with changing to Sky Talk. You helped me so much and you are a very good chat advisor. I give you 10 on 10!

Anonymous · ‎19 Dec 2014

Would like to thank Andrew for the help he gave me , Felt like i was talking to a fellow friend , gave me the time to explain and he helped me effectively

Anonymous · ‎07 Sep 2014

I would like to thank Dianne Harrison from the Sky Loyalty Team in Glasgow. She provided me with excellent customer service and helped me out massively with billing. Thanks again!

Anonymous · ‎24 Aug 2014

I wanted to send my thanks to a Sky adviser who helped me today. If possible I would like a more direct way of contacting his Team Manager. The adviser's name is Phill and he is from customer retentions (employee number <REMOVED>) I explained to Phill my situation had changed as I have become extremely ill and he helped me sort through my package to bring my monthly subscription down while I am recovering. I work freelance and havent any access to sick pay. Phill listened carefully to what i really part of my package i liked and what i could live without. He was charming and funny, extremely helpful, and above all sympathetic to my situation. Please pass my gratitude to him and escalate to his line manager, because if every adviser was like him Sky would drastically reduce their negative image. Because he showed they would support me during this difficult time, i in turn will remain loyal to Sky. Maybe he could train others. Either way, hold on to this guy! Moderated:- Removed personal information

Anonymous · ‎16 Aug 2014

I would like to thank the engineerings that came out to me on the 16 of August who managed to sorted my sky out well done lads sorry not sure of there names as l was unable to be there my daughters were here and said how mice they were and very helpful. Many thanks . Dawn Rowlands

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