I recently came back to Sky for my TV. Process went smoothly and contact with staff was a pleasure, always polite and you don't have to go through hoops to speak to a person who can assist.
Anyway I decided to order Sky Q , install 30th March , so brought my calls and broadband over as these savings made very little difference to total package cost even with the additional cost of Sky Q. On the date of broadband transfer I called just after 8pm as the order had not completed again agent very polite and efficient and informed me that the order would complete within the next couple of hours. At 9.30 router light went orange so plugged in my Sky Q hub all working fine. The wifi speed on 40-10 package is better than my old 80-20 package.
I hope the Sky Q install goes as well. On a minor point I have now registered for the weekly newsletters which are sent out Sunday. I have never received these even after numerous calls to Sky. They say all my profiles are correct.
A small point however the service has been excellent.