I had a Sky+ error yesterday evening and rang through to a call handler called Kushaal in India. Charming and knowledgeable, he was able to guide me through the procedure to reset and recover my Sky+ planner, which proved to be not straightforward, as it is a very old box and hard drive . Outstanding service, patient and good humoured, well done Kushaal and Sky. I was expecting a post conversation survey to be texted to my mobile, but I suspect that the number I gave was misinterpreted, that's the reason for posting my thanks here. Excellent service - 11 out of 10.