You should probably promote Peter at your contact centre.
Unfortunately, I don't have any more information on him other than his name and that he dealt with my cancellation at around 5:35.
But yes, you should probably promote him. Having worked in a contact centre myself, I know it's not the easiest of jobs, but he has the perfect temperament for it. He was extremely helpful and patient, and has the kind of calm disposition that's ideal for the job.
The value for money I've received from Sky has been even worse than the satellite signal I received, but your contact centre staff have always been helpful. Your UX designers should be making it as easy to give positive feedback online as it is to make a complaint.