Send Thanks to Sky

My daughter in law and I spoke to Ethan this morning to sort out my Sky package, he was extremely friendly and incredible at his job. He helped us to understand the offers and packages as well as giving us the truth about what was the better priced option. In all honesty, we rang up to cancel everything but he worked his magic and managed to help us to only have the package i needed despite other colleagues of his forcing me into ones I didn't want, need or understand. We are immensely grateful for him. 5 star employee!! He also informed us of the mobile deals that I was unaware of and that could save me a lot of money also. A truly wonderful person with great customer service skills that has just completely helped me out a lot financially. Sally Gray. ... View more

A MASSIVE thank you to Dillon/Dylan from customer service who spoke to me today. Absolute sweetheart of a man and made me feel so lovely and welcome I hope he gets a bloody raise or a bonus. Such a lovely man just by a phone call. I can't do another thing until he gets the recognition he needs.  ... View more

Amazing service! I've signed up with Sky at around 8pm without any isssues. Very polite customer service and extremely quick sign up process. I've received my Sky Stream pick next morning literally after 10 hours. That's amazing how fast they delivered it! The deal and price were also amazing! I'm so happy that I decided to switch from Virgin Media! Thank you for your service!  ... View more

Excellent service -  when we called to sort our increasing bill - being pensioners with a disabled son living at home - both Fiona (in Glasgow) and Katrina (in Livingstone) were exceptionally helpful and went the extra mile!  Fiona was so friendly and reassuring and called us back with a package much more suitable to our requirements and income.  We are extremely grateful to both these lovely ladies and would like our thanks to be passed to them and hopefully for them to be recognised by Sky management for their excellent service.  ... View more

I would like to thank a very kind gentleman called Matthew for all his help and assistance after I had my Apple tablet and iPhone hacked.   Also for making sure that from now on, no one has access to my Sky as I am the bill payer.   Also, this morning I had a lovely experience with a gentleman from Mumbai who was so patient with me in signing a new contract.   He too was very patient with me.   Being hacked is a truly awful experience.   Particularly when one of the hackers has screamed extremely personal information over my fence.   Finally, to end on a more happifying note, may I take this opportunity to encourage as many people as possible to subscribe to The Beyond Limits podcast on YouTube, hosted by Mark Ormrod MBE and Ricky Bellingham.  To find out more, go to Mark Ormrod MBE on Instagram.   This podcast is totally free and open to everyone.   Once again, many thanks.       ... View more

Spoke to a gentleman regarding a issue I had his name was Matt what a very professional gentleman he was sorted out my issue very quickly and very efficient to every details also a really nice guy he was a credit for a sky employee A gentleman of a guy  (removed)    Moderator note: Removed staff personal details ... View more

Hi, I have just contacted Sky with a view to cancel my package as my contract had come to an end and the cost was significantly higher. Mellissa who took the call was keen to keep me as a customer and has managed to get me a deal close to what I was paying before and has explained potential future increases so that if I notice my bill change I understand why.  Thank you for your commitment to keeping my custom, great customer service  ... View more

Big thanks to Andrew for giving me a call back to discuss my broadband options. We spoke 16/07/24 & I initially gave him a 7/8 rating because he didn't call back the next day as promised. However, he did follow up and extended his apology for missing his callback window. After speaking with him I decided to stick with Sky and the plan that I have. I think he didn't have to call but I felt valued and appreciated when he did.  Nuff respect mi g (Jamaican for many thanks).    ... View more

Actually never done this before but I just wanted to say a massive thank you to David Blakey, an absolute gent and a pleasure to talk to over the phone this morning. He really went above and beyond to ensure that this customer went away happy and in the wifes good books.    Thank you David.  ... View more

Michael was extremely patient in answering lots of my questions, and explained me everything about the different TV and broadband options at Sky.    Thank you Michael 🙂  ... View more

I contacted sky customer service today to change my address as I am moving homes this month. However I have two accounts for sky one for mobile and one for broadband due to issues with my email addresses when signing up. The woman I spoke to the on the phone was so polite so lovely and managed my request with ease! I could not thank her enough for sorting out my request which I know I had made more work. We live in a world where we do not say thank you enough for peoples service. She made my experience with Sky over the phone stress free especially with the stresses of moving into a new home. She gave me all the information I needed and emails for reference. Thank you again your kindness goes a long way!  ... View more

im so delighted with jenny help today she was very helpful with taking her time to help me and explain my sky package with renewing.    she is a credit to sky and really helped me get my package sorted.   thanks once again. ... View more

Hi I ordered a new phone Galaxy 23 plus I followed instructions but could not get my new phone sim to take my number then realised had two sims up and running so called sky they popped me through to a agent I think her name was Jackie she wax so kind snd helpful sorted my mess out totally it was so easy in future will call them instead of on line as online has issues you can't move from sky to sky but all sorted I would like to thank her for her help she was a star  ... View more

Special thanks to Tracy from Sky Glass Resolution Team for fixing the issue with the mix up of mine and my dads SkyIDs. After spending 2 hours on the phone last week with no real follow up, and again being passed around the houses when I had to follow up myself the second time. Tracy at SkyB Livingston called back as promised with a solution. ... View more

After 6 years of frustration of not being able to unlink my ex husbands account I cancelled sky and started again. Katie sorted this problem in 5 mins..... How service should be 👍 ... View more

I want to thank the staff at Sky for their help & support for my upcoming move. They made it all so easy & much less stressful. I especially want to send a huge thank you to @Lori for all her help, understanding & kindness. What a lovely young lady she's an absolute star.. Thank  you.   ... View more

PLEASE HELP ME! I accidentally submitted a negative review on my sky engineer. My mum was in waiting for her and I didn't realise she had been, as I was at work. Mandy was lovely and great with my 3 year old I feel awful I gave 1 star and said she hadn't been yet Poor communication on my behalf, my mum said Mandy was lovely professional and couldn't do enough to help! Please get this to the right place 🤞 ... View more

Thank you for you tome 🙏🏼🫰🏻😊 ... View more

Just want to send a big thank you to everyone involved in my Full Fibre installation... Openreach were brilliant, the chap arrived two days after I put the order in because he couldn't do the original job he was booked for so just popped by and the Sky chap who did the final hook up... Arrived in his slot and completed his bit within an hour... Absolutely faultless service and the broadband speeds are cracking. To say I'm happy with how it all went is an understatement.... Two weeks from ordering to being connected is amazing especially how my previous ISP (BT) said there was no Openreach appointments for at least 3 months 🤣 Excellent work Sky & Openreach 👌 ... View more

I would like to leave a review and Thank Miril for his very helpful polite service he gave while helping me re-connect my broadband booster my replacement sky Q box and pair my card. He's a credit to himself and sky. I hope Miril or someone from his department sees this so he sees or gets the recognition for doing a great Job. @miril ... View more

I would like to thank and recognise Gordon from the fraud department for their help today.   What a lovely, helpful informative gentleman. My father had been the victim of fraud and he couldn't have been more helpful, understanding and reassuring in what was a stressful situation for all involved. He went out of his wat to ensure that the situation was resolved and we will be forever grateful.   Thank you Gordon, we appreciate it. ... View more

Thankyou for quick response but sky call  number  ... View more

GCL23  or as she more commonly known, Gillian.   Spoke with Gillian today regarding a complaint, listened to what I had to say and took ownership, even thought it wasn't her issue.   every sky employee should be a bit more like Gillian, would save a lot of timw and hassle. ... View more

Thank you Vicky for your help last Friday with mobile issues much appreciated  ... View more

Great customer service from lori very helpful  ... View more

Michael knew his job like the back of his hand, I was very impressed and he gave the correct instructions to get me set up with Sky.  Also very polite and helpful.   ... View more

Spoke with a wonderful lady in customer service called Anna from Cardiff . Thank you for all your help in making sure I have the right new plan!!     ... View more

Just wanted to say a massive thanks for Sid who has helped me today with moving my Sky to my new address. I was really stressed as with all the costs of the new house I could not afford a more expensive deal but Sid managed to actually find me a better deal that I was on before! He was very friendly and welcoming, offered great reassurance and showed a high level of charisma which is not very often experienced when you chat with sales/customer services. I was really impressed how smooth the whole thing was and the level of customer service was just excellent. Sid made my day today and made my move tiny bit less stressful. He's a star - I'm a really thankful customer and I am more inclined to stay with Sky for longer.  ... View more

The last 3 days I have contacted sky, the reason I contacted as we are out of contract and we're going to leave for another provider. On Monday 8th July I spoke to a male advisor who (possibly Brian) was fantastic really knowledgeable and incredibly helpful, no pressure just good advise. Still not sure and short of time I had to end to the call and had a thought. On Tuesday 9th I contacted a lady, around 5:30pm and spent 2 hours on the phone with the best advisor I have ever had the privilege speaking to, she was not only super helpful and knowledgeable, she was very nice, made the experience very easy, so much so I didn't realise we were in the phone for 2 hours!! (Sorry I have forgotten her name began with 'M') honestly got me the best package for the price I wanted. Really super pleased. Today 10th, had an issue with signing credit agreement, spoke to another advisor who sorted it straight away, no fuss, knew exactly what to do.   Honestly the best service from not only one but 3 operators, thank you sky team. One very very happy customer!   ... View more

I got a new mobile upgrade with sky around 29th June. I have to say, it was one if the easiest and best transactions through sky that I have ever experienced. I think the ladies name was Diane. She immediately made me feel at ease, she explained everything to me without the usual jargon and I did not feel pressured at all! She was extremely pleasant to talk to and definitely went above and beyond to ensure I had gotten the best deal and the best phone suited to my needs. I don't often leave reviews but promised myself I would do this because she was absolutely fantastic! Many thanks Diane, I am so grateful! Ps...loving my new S24!  ... View more

I have just had to have my Sky Q box replaced with yourselves and on receiving it and following the instructions, I had no satellite signal. I called your technical team and spoke to Mimi (call started at 11:22 and I was on the call for 28 minutes with her). I know people are quick to complain about poor service but I want to buck that trend and also because Mimi was the best person I have ever spoken to when needing technical assistance and or customer service. She was the most patient, caring, pleasant, happy and understanding person I have ever had to speak to over the phone whilst clearly being an absolute expert in what she needed to know. She put everything over so well and I was having a bit of a tough day but half way through the call everything was starting to work and her character, attitude and generally happy self was contagatious, she just made me smile and laugh. I wish whoever I need to call in the future has a Mimi on the end of the phone as it would never any more be a hassle. All I want to know is that Mimi has had some praise from Sky and she is recognised for providing such a great service on behalf of Sky. Please let me know that she has been recognised. ... View more

I rang this morning with a billing / renewal date question. Excellent service from Lynn in the Guest List team. She clarified the information I was querying with a very satisfactory outcome. Once again the normal excellent service from that team.  ... View more

I would like to thank Naz somewhere in the north of England for his patience and incredible help on Monday afternoon. I am entitled to the Paramount Channel but I could not get it running. I spoke to THREE people before finally getting SUCCESSFUL help from Naz. He rang me back yesterday to see if all was working but sadly I was out so could not take his call to thank him. Please pass this message on to him. He deserves credit, he was polite, patient and had a great sense of humour. A big thank you. ... View more

Would like to acknowledge the customer service agent on the phone today called Stan.Knowledgeable, friendly and extremely patient. Excellent service, would love for this chap to get some well deserved recognition!  ... View more

Just like to say a big thanks to Glen the Sky engineer who fixed our TV on Sunday 15th October 2023. Fixed the problem in no time at all. Excellent service, highly professional, very polite, great advice and set me up with 2 months free Sky Cinema. Even set up the volume control on my Sky Q remote. Give this man a promotion and a pay rise, definite asset to Sky. ... View more

Just want to say a massive thank you to Michael in the sky q tech team who today finally sorted out getting me and engineer visit after months of my Internet dropping out. He compensated me for having to deal with a sadly unhelpful lady I had previously spoken too that said there was nothing wrong and put me through to cancellations ... View more

I will like to say a big thank you to Katie who was so patient and kind enough to retrieve back my email for me. Despite the fact that I was panicking on the phone, she kept reassuring me. She dealt with the situation in a professional way which was a top notch! Sky is lucky to have such a brilliant, composed and cool headed human being! Thanks once again, Katie from Stockport! ... View more

Jane helped me resolve issues with my Sky Tv. She was extremely patient and kind, took me through all the necessary steps and made sure everything was resolved.  ... View more

Hi   i habe just spent a few minutes on the phone to Andrew. I was really stressed and worried about a bill. He was kind, calm and so helpful. Just a wonderful all round person to speak to.   it was not just that he managed to sort my issue, but it was how he did it, and for that I can't thank him enough. I had been worried and crying about the issue and he handled it professionally and with such kindness, thank you @Andrew, sky are so lucky to have you xxx  ... View more

Excellent service from John in the Guest List Team based in Livingston. I rang with a billing issue which he explained fully and was rectified promptly. The normal excellent service from that team.  ... View more

Big thankyou Alrveta at sky for my upgrade it's arrived today and working . Thank you ... View more

I called today to check up on my contract. I've had the pleasure to speak to Callum. He's absolutely brilliant! He went above and beyond for me and made my day! As a customer service worker myself I know how difficult it can be but Callum was just amazing. We had a great chat, great laugh! He's very knowledgeable and professional. 1000/10! Thanks Callum ... View more

Saying thanks to Josh who did an admiral job of navigating the offers available to us less technically minded 'oldies' (ish) on 3/7/24 He spent over an hour talking us through and tailoring our package to our requests, without blinding us with too much knowledge, which quite frankly goes straight over our heads!!   The whole deal was a good £20 a month saving on our previous broadband supplier and we have SO MUCH MORE for our money now!!   Excellent service with a smile and good humour and very good customer based transaction, can fully recommend speaking to the sales team rather than doing everything online. Thanks Josh! ... View more

I am writing to express my utmost satisfaction with the exceptional service and professionalism I received during my recent interaction with Hrithik from your team. From start to finish, every aspect of the service was handled with remarkable efficiency and attention to detail.   Hrithik was not only knowledgeable but also incredibly courteous and attentive to my needs. He took the time to listen to my concerns and provided solutions that were both effective and tailored to my specific situation. His expertise was evident, and I felt confident in his ability to handle any challenges that arose.   Moreover, the communication throughout the process was exemplary. I was kept informed at every stage, and any questions I had were promptly and thoroughly answered. This level of transparency and responsiveness greatly contributed to a seamless and stress-free experience.   I am genuinely impressed by the high standards of service. It is clear that Hrithik prioritizes customer satisfaction and strives to deliver excellence in all that he does.   Thank you once again for your outstanding service and professionalism Hrithik.   Sincerely H ... View more

I would like to to thank the very helpful outstanding professional amazing person I spoke to today for their patients  understanding and care during our phone call today. (removed). He went above and beyond to help me with multiple queries. He also went the extra mile and emailed his manager who was also very helpful and got me a more affordable deal being VIP customer. (removed) Outstanding service  I would recommend that this particular person (removed) should be put forward for a promotion as they made sense explained everything clearly and made me feel like I mattered. amazing at his Job.  Thomas thavk you KR G Taggart   Moderator note: Removed personal/identifiable details ... View more

I just wanted to leave a 5 star review for Joe in the Sky VIP call centre in London. I'd make it 6 star if that was possible!    He was just the loveliest american guy from NYC, who not only sorted my Sky query out promptly and effectively, he also gave me heaps and heaps of advice and recommendations for my upcoming trip to NYC. His customer service was outstanding and I would really like for this to be acknowledged with him.  He made my custom feel important, didn't rush me off the call and all in all made me feel like my call mattered! I now have my Sky query resolved and a wonderful list of recommended places to visit in NYC from someone who lived there.... the best kind of recommendations!  Thanks Joe, your customer service really brought a smile to me face and it most definately  was the best customer service I have received from Sky in my 17 years as a customer!    ... View more

Thank you so much to staff member Shreya! 10/10 customer service 🙂  ... View more

A huge thank you to David who provided a great deal on my sky tv, broadband and mobiles.  It was great to speak to someone who is knowledgable about their products, friendly and has time to discuss your requirements with no pressure.  Excellent customer service and a real credit to Sky.  ... View more

I spoke to Mark on the broadband team today. As this is public, I wont share my personal circumstances but he was so kind, attentive, listened to my issues and helped me massively.   Thank you Mark. You are  a credit to the team. He clearly wished to provide great service rather than locking me into a contract which would not have been suitable for me at this time.    I would like recognition to go to him.  ... View more

This morning I needed to call and question a bill received, Paul sorted it out without any fuss. He then noticed I was paying more than I needed to for my SIM cards and found something cheaper. He was polite and helpful. A real asset to sky.  ... View more

Micheal was amazing with helping me with my issues and concerns with cancelling a phone contract and sim on my account, he was patient kind and considerate and made sure I understood all the terms and conditions and a step by step of what will be happening in the following weeks. His Scottish accent was amazing he truly is an upstanding member of the sky call support team.   Thank you, Phil Walker ... View more

I wanted to find a way to thank the advisor I spoke to this evening. I believe his name was Steven, and I'm pretty sure he was Scottish. I called at about 7:30pm to change my address and order a new phone. He helped me through every step, was patient when my baby was making all sorts of noises in the background and was an all around lovely person. I usually dread ringing places like sky up but this advisor is a credit to your company and deserves some recognition. Thank you 🤩 ... View more

Spoke yesterday to Jessica from Manchester in the customer loyalty department regarding my sky broadband. She was incredibly helpful and kept the whole process very easy and smooth. Never recieved a link to a survey after the call so just wanted to make sure she got the recognition she deserved. ... View more

I would like to say a big THANK YOU  to engineer Mark who visited me yesterday (6/09/23), here in Eastbourne. He arrived with a bright "Sky Engineer here" and proceeded to fix my problems, expalining what he was doing and getting the job done very quickly and with a cheery smile and a very kind and bright disposition. How wonderful to find such marvellous customer service from this young man. ... View more

I would like to thank @Ohi . He was friendly and assisted so quickly . Thank you for your help 😊 ... View more

Massive thanks to Louise at Sky. Who helped me get my broadband installed. She took the case on and was really patient in understanding the issues with openreach ensuring that they had clear information to follow. She also took the time to call and check on progress several times to ensure the problem was resolved. Thanks again for your help! ... View more

I want to thank Liam (removed) HE has been Amazing. I phoned up couple of weeks ago to negotiate my new Contract which was coming to the end. I spoke to another Liam (Coincidence) and we sorted everything out...so I thought... A few days later I looked to see the price negotiated online....it had nearly DOUBLED in price! Rang up spoke to another Liam, realised from the voice it was a different Liam.   He was fabulous, sorted it all out, and told me he was going to ring me today (Sunday) after I finish work to let me know everything. Sure enough he phoned back and it's been corrected.  He was professional, and knew his stuff lol! A lovely Manchester Lad lol! Thank you Liam...I hope this reaches you 🙂     Moderator note: Removed personal/identifiable details ... View more

I would like to thank Jack from sky he helped me with my account and helped me with my sky glass order he was very polite and helpful thank you so much  ... View more

I don’t often post anything but want to take this opportunity to say thank you to Emma from the Dunfermline Technical Team who went above and beyond to help me sort an issue I was having with Sky. Having been round various departments over the period of a week, I was fortunate to eventually get through to Emma who took time to listen to my issue. She then took the necessary action to resolve the issue which had put me at the brink of terminating my contract with Sky after being a loyal customer for over 24 years. Emma was knowledgeable about the policies and operational aspects of the organisation. She took the time to explain everything clearly and above all was able to resolve the issue I was faced with in the most professional manner I could have ever imagined. Her professionalism is exemplary and she is a true ambassador for Sky. I wish there were many more like her at Sky, as her impact on the organisation is simply exceptional. Thank you every so much for your kindness and professionalism, Emma! ... View more