Send Thanks to Sky

sonbon · ‎25 Mar 2020

Hi In these terrible times I would just like to give a Well Done and big thank you to one of your phone operatives called Tamara. She spoke to my 80 year old Aunty a couple of days ago and they had a lovely chat and a good laugh and my Aunty mentioned that ' she was fine she had her TV, her bottle of whisky and if she had some chocolates she would be in clover' Well lo and behold a couple of days later she received two boxes of chocolates from Tamara at SKY so I would just like to thank her on behalf of my Aunty Mrs Jean Rushworth, Morecambe. Random acts of kindness in these dark times are really appreciated and it touched my aunty very much indeed as it has me so felt I had to write to thank her. Sonia Bonney

RobH82 · ‎25 Mar 2020

@Anonymous Health/disability in this household too. I was just saying to the wife last night I'm so glad we decided to return to Sky at the beginning of the year. The sevice has been invaluable these past few days as we find ourselves, like most other people, indoors looking out at the world. All of my dealings with Sky, from the guys on the phone who initially processed my request, to the guy who was very courteous and accomodating when we got Sky installed, right through to the staff here and on social media, have been refreshing from how I've felt as a customer of other companies. Take a bow Sky 😍

Claire-Rach · ‎25 Mar 2020

Ben was Brilliant! Could not have wished for a better representative to speak to that day! Not only was he excellent in helping us with our new broadband tariff setup, but also brilliant and informative of the tariffs and products available to us. Ben dealt with our call with proficiently, in a timely manner, professionalism and yet understood our needs in a compassionate and positive/ uplifting manner. It was lovely to speak to him on that day with all that we are all currently faced with here in the UK and the coronavirus pandemic. Ben is without a doubt as real asset to Sky and a great role model for how we should all carry this torch of positivity and pass it on. The best experience I have encountered to date with a representative 😀 100 out of 10 is our score for Ben, who we are happy to talk to again at anytime! tomorrow is fine, I'm free all day 🙂 But seriously, Ben is an exceptional advocate not only for representing your products, but also has a fantastic phone manner, by which he explains with attention to detail and in a way that you can understand. Thank you Sky for recognising our loyalty and consistently providing us with a fantastic service!

Fan+of+sky · ‎23 Mar 2020

I wanted to say a massive thank you called Phil who works on the vip rewards department, I struggled to pay all my sky bill this month with the rising cost of everything with this Coronavirus, I'm off work which has closed and single dad to 4 boys , I explained my situation and he politely asked me what I could afford and once I made an affordable payment which he didn't have to do my sky services were reinstated, now that's real customer service , going out of his way to help me and my children in these uncertain times , sky please please thank Phil for me 👍

stuart+stuart · ‎23 Mar 2020

Just wanted you to know what the entire family were saying WhatsApp group chat last night about about you and BT. You have been brilliant pausing the sport, BT however... everyone is saying BT phones and tv are all getting cancelled soon as the dust settles with corona and we are all coming over to watch champ league and Europa on your platform next season. [content removed] BT. Moderator note: language removed

Xoena · ‎22 Mar 2020

I'm not sure if this is the right section to ask but I would like to have an option where we can praise sky for being a great company to be with. So many organisations have plenty about complaints but it would be nice to have somewhere positive to email. That way sky would have positive feed back to know what they are doing right.

Anonymous · ‎20 Mar 2020

I searched high and low for this thread on Tuesday 17th March but, couldn't find it for looking. My mistake, found it now. I don't like to make this common knowledge but, it is prudent to the background of our experience, my wife and I are both physically disabled. This is why I justify having Sky TV, because I can't go to White Hart Lane anymore to see my beloved Spurs, I can no longer go to the pub. So, we make the most of Sky TV. On Tuesday 17th March 2020 we had a Sky engineer visit (nearly an hour early) to resolve an issue with the Q. We've seen the chap that visited maybe four or five times over eleven years I reckon. I won't even hold it against him he supports Manchester United. As he was working I informed him he was the last visitor we were having for twelve weeks due to my wife and I having to self-isolate because of our vulnerable state. He turned and asked if we needed any shopping, anything in fact. He said he would ensure he'd get to a shop for us at some point that day, if I just told him what we need. I said thanks but, our extended family had taken care of everything the day before for us. I know that I know his name but, for the life of me it escapes me (sorry!). He's got ginger hair, supports United and always takes his boots off when entering our home. He's done that every time he's visited. Please, if a mod can pass on our gratitude, on behalf of my wife and I, to this chap's boss or line manager, it will be greatly appreciated😉.

Neil808121 · ‎20 Mar 2020

Hi I wasn't sure how to send my thanks to Sky. I hope this is the best way. In comparison to other providers your approach has been a refreshing change at this difficult time. The easy way I have been able to pause my sports package in comparison to the hour I spent on the phone to cancel my BT sport subscription is miles apart. The other additional extras such as the data boost have also been much appreciated. I have always been appreciative of the great service, quality products and content you provide and this has been even more apparent in the last week. Thank you for being proactive and not creating unnecessary obstacles it is much appreciated Neil

HappyLeeds · ‎20 Mar 2020

Call centre operator in Scotland Shelly Anne for Prime Minister!! she resolved my case in a Magestiv way thank you Shelly Anne you should get a pay rise ! thank you enormously

Blue-bell1962 · ‎11 Mar 2020

Just wanted to say thank you to Therese Extremely amiable, friendly and helpful. Managed to adjust my package and left me a happy customer

Nexus7 · ‎09 Mar 2020

Please pass on my thanks to line manager of the sky engineer who fitted my sky Q on friday(6/3/20). his name is Michael Thomplon and his eng. No. is FS:5009. He couldn't have been more helpful. Very Best Regards John.

edith.5.0 · ‎05 Mar 2020

I just wanted to say thank you for the tv installation that was carried out by your engineer today. 05/03/20. Everything went smoothly, I'm very pleased with the work he did. I might get told off by saying BUT he is the hottest sky engineer I've ever seen 🙂 So, on that note, thank you Sky! Edith

Bungy1962 · ‎04 Mar 2020

I wanted to send my thanks to a Sky adviser who helped me recently. I contacted various providers on a number of occasions recently, primarily to downgrade my service as my financial circumstances have changed (unemployment). I contacted Sky in Feb/March to see if I could rearrange my old package to something more manageable. I spoke to Lesley Hogg. (somewhere in Scotland) who listened carefully to what I liked/disliked and what I could live without in my Sky package. She was helpful friendly and charming, and on a number of occasions called me back to update & reassure me about changes and progress, thus providing excellent customer service and dedication to resolving my issues. This lady has helped me out massively and is the epitome of an excellent Customer Service agent Thanks again Lesley (You are a Star)

OutlaneTaffy · ‎03 Mar 2020

I had major issues with my SkyQ box last November & complained to you. A horrible employee there was rude so I complained to your Exec. Complaints team. A very helpful young lady resolved the problem and arranged for an Engineer to come and sort it out. He was brilliant - he changed some settings so that my sound bar would also work properly and he collected my 2nd box. It shows how good Sky is to employ such a great guy - he was a wonderful advertisment for Sky. I tried several times to give positive feedback via my mobile for the engineer but couldn't - I only have 3G. To make matters worse,I overlooked chasing up my feedback about him until today. Hopefully your Exec Complaints team will be able to find details and tell the engineer about my feedback. Someone there might want to consider changing the system so that customers with 3G mobiles can give feedback. That might also provide sales opportunities for Sky mobiles!

sarah+leer · ‎01 Mar 2020

Hi there, We have just spoken to a nice gentlemen called Saj who was so lovely and helpful and really went above and beyond to try and help us resolve the problem we were having downloading a film. It makes such a change speaking to someone who is nothing but patient and kind - so please pass this on to him and give him a raise!

aL7i5oN · ‎01 Mar 2020

Hi, I would like to leave feedback for one of your staff members who I spoke to today, I didn't get the feedback email so I searched Google and found this thread. I spoke to a very polite member from the Sky retentions team called Lily today (she was Scottish), she is a great example of how customer service should be handled. Lily was very polite, listened to and understood all my questions plus went above and beyond my expecations. Having waited over 2 hours to get onto Sky I was first connected to someone who seemed like he didn't want to deal with my call but as soon as I was connected to Lily she was a breath of fresh air and was very easy to deal with If you could please pass my comments onto her that would be great, her customer service should be noticed and rewarded in my opinion. Thanks to Lily for helping reduce my Sky bill and for helping me today 🙂

Rubik12 · ‎28 Feb 2020

Hello I telephoned Sky today to ask about their current offers - I was in contact with what sounded like an overseas call centre first who were unable to help me so they passed me back to the UK. I spoke to Elaine who went above and beyond to help me and I was able to reduce my Sky package price, which, for a pensioner, was a huge relief. I would like to give personal thanks to Elaine , she is a credit to Sky and has the patience of a saint!! It is always very confusing trying to obtain the best deal possible especially with the evr changing offers but I was so pleased to be able to agree a satisfactory outcome and with Elaine's help now have the best deal I could hope for. My thanks, too, to her supervisor who helped with the offers. Thank you again from a very satisfied customer.

orionv75 · ‎27 Feb 2020

I was on the fibre thread complaining, but wanted to post a positive post on how good Sky Q is. I left Sky about 4 years ago and have been using tv's own freesat - recording to usb. Came back to Sky and am very impressed with how slick and user friendly the Q UI is. While I wasn't too impressed with prices increasing 2 weeks after I joined, I have to say, content price aside, loving the experience. And the installers - top guy!

SarahB35 · ‎26 Feb 2020

Hi there An engineer called Michael came to our home to set up our sky tv on 23.02.20. He was very professional and really friendly. He also very kindly helped my partner put our tv on the wall using a bracket, which he didn't have to do. I would like to say thank you to him and I hope he gets recognition for his excellent customer service! He is a credit to the company!

Parsons1990 · ‎22 Feb 2020

Hello Can you please pass thanks to the engineer that came and completed my install this morning! As an Openreach engineer myself, I know how important it is to have a good job recognised! Unfortunately I didn't get his name, so I hope you get it from your records! He was extremely friendly, courteous and extremely knowledgable! He is a credit to Sky, and deserves positive feedback! Thank you again! Mr & Mrs Parsons

JimmyH · ‎22 Feb 2020

Good morning I just spoke with a wonderfully helpful and fiendly agent in Glasgow called Richie. I think he was in the retentions team as the number I was given to call was for someone who was considering leaving Sky. Please could someone pass on my thanks to him for his wonderful service. He did everything he could to give me the package I wanted and make sure my bill was as low as possible. He was knowlegable and very helpful and was a great credit to Sky. I am blown away by his customer service which was superb and hope that you will be able to recognise this and praise him. Thanks James

annwhyte · ‎20 Feb 2020

💯❤️Thank you

JayH1983 · ‎20 Feb 2020

Just want to say that the engineer who dealt with my second installation visit after the first visit was unsuccessful was excellent as was Stuart who personally dealt with my broadband order issues by phone on 19th and 20th feb. Disappointed with the service issues but great staff at sky have been excellebt in trying to rectify those issues.

annwhyte · ‎20 Feb 2020

Annmarie Quilty,I would like to say thank to persons who helped me with a very helpful and human response at a very difficult time,thank you from my heart ♥.

LisaaLisa · ‎20 Feb 2020

Isabell Webster is an excellent news reader. How refreshing it is to have such a well spoken & extremely likeable presenter. This lady should be on a prime spot. Such a change from some of the news readers currently gracing our screens, who seem to be more intrested in, sounding smart, embarrassing the public & making the news all about them.

Elena+F · ‎19 Feb 2020

I have had great service recently from SKY especially from a young lady on 10th Feb called Maria. I feel so bad that I forgot to text back the feedback after our call. Is there anyway you could send me a private message and I could give you more detail? Anyway thanks for the great service always.

PennyjP · ‎16 Feb 2020

I would like to say a huge thank you to Jeanie and Jody from the Mobile Tech team for assisting me with a problem with my account ID this afternoon. I'd used the messenger option a couple of times, but seemed to keep going round in circles as I wasn't able to get across properly, what the problem was. I spoke to Jeanie who was so helpful and polite, and along with assistance from her colleague Jody, they got my account working the way it should.

Jane+Elliot · ‎16 Feb 2020

Hi just wanted to say what great service I received last night from a colleague at Sky. His name was Connor and he was extremely helpful, and fully explained all aspects of the changes I was making to my Sky subscription. I had made an error in my upgrade earlier on in the day and was now trying to resolve this. Connor took his time to explain how he could help resolve it for me. It is so good to talk to someone who knows what their doing and is keen to resolve your issue. Connor I appreciate your excellence service and cannot thank you enough for sorting it all out for me.

Len+Brown · ‎14 Feb 2020

Hello I am, sadly, leaving Sky after 18 years as a customer. Service has generally been good, although I have left comment on some things I've not liked. I wanted to leave positive feedback for the three Sky agents who phoned me over recent days to look to resolve issues and keep me at Sky. All three were courteous, friendly and efficient. ALL listened to my issues and looked to give me comment to aid my understanding of Sky and to ask if I would like to stay. I thank them all. They were all excellent - they were @Anonymous [removed], @sean/Shaun [removed] and @Anonymous [removed]. they gave great information and compelling arguments to stay ... and, although leaving, I will return to Sky in the future to get a quote for services. Kindest regards, Len Brown (l,**email address removed**) Moderator note: removed agent ID's

bluesparkle1424 · ‎01 Jun 2016

Been trying to find a way to compliment a member of staff for ages! I spoke to Debbie on the Sky Chat function this morning and I cannot thank her enough for her help. I was looking to cancel my Sky TV subscription and downgrade my landline. She went through all the different options with me (spending a good 45 minutes, maybe more) and eventually I agreed to take a new 12 month contract on a lower price. However we were just about to complete when my daughter touched my phone and the chat closed! I was so frustrated as we'd spent so long discussing everything and to finally be nearing the end when that happened! Debbie took the time to call me on my mobile to make the changes for me, to reduce my bill. Ordinarily if the chat closes that's the end of the service. Thank you so much Debbie for not just giving up and leaving me with a higher bill. You went out of your way to help me today and I'm very grateful. As the chat was closed I didn't receive the feedback form so I really hope this gets back to her!

Yoghurt · ‎08 Oct 2025

Thanks again for weekly treat of more ice lollies when we've had them weeks previously 😂

Leighan+Rogers · ‎05 Oct 2025

Been with sky 15 years. Best company

Yoghurt · ‎01 Oct 2025

Thanks again to sky for another box of savoury bites

ValentinaF79470 · ‎30 Sep 2025

Attending on time support was amazing

ValentinaF79470 · ‎30 Sep 2025

Great job help was amazing

Yoghurt · ‎24 Sep 2025

Thank you sky for my weekly treat of pack of 2 muffins

Rooster9 · ‎24 Sep 2025

I contacted Sky on 12th September and got put through to Chelsea. She fully understood my requirements and was friendly, professional and very competent. Delighted with the service. Chelsea you are a 5* Sky team member- thank you 😊

Yoghurt · ‎17 Sep 2025

Thanks to sky for my weekly treat of pizza 🍕

TheNickelboy · ‎13 Sep 2025

Great cricket,!!, I am so pleased to hear bumble in the pod, sky have a fab team , which has been diminished without him and Michael Holding.

Yoghurt · ‎10 Sep 2025

Unusual to get same freebie twice but delighted none the less keep up the good work obviously sky and sainsburys couldn't decide what to give us this week

Ibba · ‎07 Sep 2025

i would like to publicly thank Alex for the help he gave us ,when i could not pair my new remote to sky TV He was patient and so precise how and what i had to do A real asset to Sky

AUDIQUATTTO · ‎07 Sep 2025

A quick thank you to Mohommad for his help with my request this morning. First class service. He was going to send a survey link but it has not appeared yet. So 10/10 review

John+pug · ‎06 Sep 2025

Varu was very friendly towards me and helped me get a better deal with my sky contract I wasn't sent a text from him to give a score but I would like to give him a 10/10 thank you John goode

_Littlebee · ‎04 Sep 2025

Big thanks to Jamie who visited today (04/09) and set up my new hub connection in no time, even going above to make sure it was installed in exactly the same place so I didn't have to reroute any cables in the house. Friendly and helpful and a credit to your business, despite getting caught in the rain!

Yoghurt · ‎03 Sep 2025

Thanks sky for my weekly treat of a bar of Tony's chocolate 🍫 keep up the good work

Keiran_chippy · ‎02 Sep 2025

I’d like to take a moment to say a huge thank you to all the amazing staff at Sky. I’m a fairly new customer, but in that short time, I’ve been truly impressed. I first joined Sky Mobile after leaving O2, and the process of moving my number over was effortless done quickly, safely, and without any stress. That smooth experience gave me confidence in Sky, and soon after, I decided to get Sky TV. I was tired of the limitations of Freeview, and switching to Sky has been one of the best decisions I’ve made. After my difficult experiences with O2/Virgin Media, Sky has been a breath of fresh air. The service is reliable, the setup was seamless, and the customer care has been outstanding. I genuinely recommend Sky to anyone and everyone. So, to every single person working at Sky thank you. You’ve turned what was once frustration into complete satisfaction, and I’m truly grateful.

BobbieLauraMari · ‎30 Aug 2025

I would like to say thank you to John Manchester 10 for the amazing service I received over the phone when renewing my contract. I haven't had such a helpful member of staff from Sky before and it made my experience so much better. I was considering leaving Sky before this but he regained my trust in the company.

Cookie44 · ‎29 Aug 2025

I am so impressed with the service I received over the last two days from Jennifer who was working from India, the lovely assistant who helped me on 27 and 28 August , when I was continually having trouble with my tv and Sky Q box. I am in my eighties and not very tech. savvy and this lovely lady showed great patience in helping me with my problems. Furthermore, when she promised to call back on two occasions she kept her word and did exactly that, having obtained the additional information she'd promised. At all times she was caring of my circumstances and sought to find the best resolution for me. I thoroughly recommend. Jennifer to her Manager (s) as a perfect example of what good customer service should be, and sincerely hope that she will be recognised as such and rewarded accordingly.

JC152 · ‎27 Aug 2025

Not sure who I spoke with but unfortunately I had received incorrect advice and did not understand that I could not do what I wanted to do. My apologies for my rudeness and abruptness

Yoghurt · ‎27 Aug 2025

Thanks sky for my weekly treat of savoury twists keep up the good work 👍😁

Lindy000 · ‎25 Aug 2025

I cannot thank Ellen Garfield enough, her knowledge is absolutely impeccable. On the phone to sky customer service 3 times 4 different people, and. each time got nowhere, and unresolved problem of having no data access when leaving home, and unable to roll data onto my mobile. This main problem was fully resolved by Ellen which your Technical mobile customer service couldn't do. Also I think his name was Scott? Or he was Scottish In cancellations dept who set me up with a new contract, after I'd been fobbed off previously over the phone with other departments which resulted in me paying a higher price last two years. After all these years I can now get mobile data, and I can roll data over so I'm truly grateful especially to Ellen, and cancellations.

Anonymous · ‎25 Aug 2025

Thank you everyone.

Sonz · ‎23 Aug 2025

Hello, I made a telephone call to Sky this morning at 8am on 23rd August to organise Whole Home puck and spoke to a gentleman whose name I did not get. He mentioned at the end of the call there would be a survey to complete and I said I would happily complete this, however I didn't realise I needed to stay on the line. He did have an accent, was not British, if that helps identify. I just wanted to say it was 10 out of 10 for his helpfulness and helping me get the issue sorted so please do pass on my thanks as I did not realise I needed to stay on the line for the survey. Outstanding customer service and went out of his way and left me feeling very happy!

david584 · ‎22 Aug 2025

Many special thanks to Piko from Bulgaria! Amazing knowledge on how to sort my problems with the broadband and marvellous customer service ! Finally my broadband is working fine with no issues, after struggling for more than 3 months and spending longtime on the phone with other agents ! One more time it's all thanks to Piko !

Emer210 · ‎21 Aug 2025

Just moved into our first home and went into the sky store in castle lane unsure what to expect as we've never taken out a broadband contract before but Richard House was so so helpful, had our contract sorted within minutes and really helped us understand what was happening and gave us a very good sale experience. Thank you so so much Richard, you're a legend!

Yoghurt · ‎20 Aug 2025

Thank you sky for my weekly treat of a tub of taste the difference ice cream keep up the good work

SLRM · ‎18 Aug 2025

Wanted to apologise to, and thank, Anthony/Tony from the Loyalty team who finally sorted my very complicated billing problem, which at least three previous members of the team had either made worse or failed to follow up completely. Although I gave Anthony a good personal score via the Feedback text message system (answering the first set of questions), I gave Sky overall only a 1, commenting that, though he had seemed to understand and correct the billing, he had failed to do so, resulting in an additional increase in the bill. Having checked this properly again today, I've realised that I had missed the fact that an initial credit applied by a previous advisor was still applied to the account, in addition to a new monthly reduction, which means that overall I will actually be paying less than expected for the contract I originally signed up for. Thanks for finally sorting this, Tony, and apologies again!

NIKHIL6 · ‎18 Aug 2025

"I would like to express my sincere gratitude to Donna from the Sky customer service team for her excellent assistance. Her professionalism, courtesy, and efficiency were greatly appreciated and made my experience a very positive one."

Louise382 · ‎16 Aug 2025

Great, hope to do five star

Adam-C · ‎13 Aug 2025

I'm a new customer to Sky and had a few questions about my Broadband, some messages I noticed in the Firewall event logs and some questions about WiFi coverage. I just spoke to Tasha and had the best Customer Service experience I've had for as long as I can remember. She was well informed, really polite, friendly and couldn't have been more helpful in answering all my questions - What a credit she is to your team. In a day and age where everyone is so quick to complain, I just wanted to reach out to say a HUGE thank you for such a great customer experience. I definitely made the right choice in switching to Sky!

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