Send Thanks to Sky

sonbon · ‎26 Mar 2020

I am writing on behalf of my 80 year old Aunty who talked to one of your operators a couple of days ago by the name of Tamara. After she had sorted out my Aunts query they had a lovely conversation and a good laugh. Tamara remarked that my aunty seemed very upbeat about the whole isolation period and she replied ' well I have my TV, my whisky and all I need is a box of chocloates and I am in clover'. Well a day later what should she receive in the post but a box of chocolates from Tamara. I would just like to pass on My Aunts & my thanks for being such a wonderful human being in these dark times. It made her cry and she was very touched by the gesture. Thanks again to Tamara, from Mrs Jean Rushworth, Morecambe & myself Sonia Bonney a long time Sky customer

Rhys1990 · ‎26 Mar 2020

Hey Have had some bad customer service from sky when I initially tried to switch over, its a long story but things got so bad that through no fault of my own I could of potentially affected my credit rating. Sky made the same mistake again and I was at my wits end. But I joined this thread to praise Gordon (GOM02) who took over my account after all the difficulty I was having, he made sure the order went through successfully (finally). Gordon was extremely helpful and never missed a phone call he scheduled with me and kept me up to date along the way. Im sure he did even more behind the scenes than I knew. I just hope he receives some praise for making my life a bit easier. Thanks

sonbon · ‎25 Mar 2020

Hi In these terrible times I would just like to give a Well Done and big thank you to one of your phone operatives called Tamara. She spoke to my 80 year old Aunty a couple of days ago and they had a lovely chat and a good laugh and my Aunty mentioned that ' she was fine she had her TV, her bottle of whisky and if she had some chocolates she would be in clover' Well lo and behold a couple of days later she received two boxes of chocolates from Tamara at SKY so I would just like to thank her on behalf of my Aunty Mrs Jean Rushworth, Morecambe. Random acts of kindness in these dark times are really appreciated and it touched my aunty very much indeed as it has me so felt I had to write to thank her. Sonia Bonney

RobH82 · ‎25 Mar 2020

@Anonymous Health/disability in this household too. I was just saying to the wife last night I'm so glad we decided to return to Sky at the beginning of the year. The sevice has been invaluable these past few days as we find ourselves, like most other people, indoors looking out at the world. All of my dealings with Sky, from the guys on the phone who initially processed my request, to the guy who was very courteous and accomodating when we got Sky installed, right through to the staff here and on social media, have been refreshing from how I've felt as a customer of other companies. Take a bow Sky 😍

Claire-Rach · ‎25 Mar 2020

Ben was Brilliant! Could not have wished for a better representative to speak to that day! Not only was he excellent in helping us with our new broadband tariff setup, but also brilliant and informative of the tariffs and products available to us. Ben dealt with our call with proficiently, in a timely manner, professionalism and yet understood our needs in a compassionate and positive/ uplifting manner. It was lovely to speak to him on that day with all that we are all currently faced with here in the UK and the coronavirus pandemic. Ben is without a doubt as real asset to Sky and a great role model for how we should all carry this torch of positivity and pass it on. The best experience I have encountered to date with a representative 😀 100 out of 10 is our score for Ben, who we are happy to talk to again at anytime! tomorrow is fine, I'm free all day 🙂 But seriously, Ben is an exceptional advocate not only for representing your products, but also has a fantastic phone manner, by which he explains with attention to detail and in a way that you can understand. Thank you Sky for recognising our loyalty and consistently providing us with a fantastic service!

Fan+of+sky · ‎23 Mar 2020

I wanted to say a massive thank you called Phil who works on the vip rewards department, I struggled to pay all my sky bill this month with the rising cost of everything with this Coronavirus, I'm off work which has closed and single dad to 4 boys , I explained my situation and he politely asked me what I could afford and once I made an affordable payment which he didn't have to do my sky services were reinstated, now that's real customer service , going out of his way to help me and my children in these uncertain times , sky please please thank Phil for me 👍

stuart+stuart · ‎23 Mar 2020

Just wanted you to know what the entire family were saying WhatsApp group chat last night about about you and BT. You have been brilliant pausing the sport, BT however... everyone is saying BT phones and tv are all getting cancelled soon as the dust settles with corona and we are all coming over to watch champ league and Europa on your platform next season. [content removed] BT. Moderator note: language removed

Xoena · ‎22 Mar 2020

I'm not sure if this is the right section to ask but I would like to have an option where we can praise sky for being a great company to be with. So many organisations have plenty about complaints but it would be nice to have somewhere positive to email. That way sky would have positive feed back to know what they are doing right.

Anonymous · ‎20 Mar 2020

I searched high and low for this thread on Tuesday 17th March but, couldn't find it for looking. My mistake, found it now. I don't like to make this common knowledge but, it is prudent to the background of our experience, my wife and I are both physically disabled. This is why I justify having Sky TV, because I can't go to White Hart Lane anymore to see my beloved Spurs, I can no longer go to the pub. So, we make the most of Sky TV. On Tuesday 17th March 2020 we had a Sky engineer visit (nearly an hour early) to resolve an issue with the Q. We've seen the chap that visited maybe four or five times over eleven years I reckon. I won't even hold it against him he supports Manchester United. As he was working I informed him he was the last visitor we were having for twelve weeks due to my wife and I having to self-isolate because of our vulnerable state. He turned and asked if we needed any shopping, anything in fact. He said he would ensure he'd get to a shop for us at some point that day, if I just told him what we need. I said thanks but, our extended family had taken care of everything the day before for us. I know that I know his name but, for the life of me it escapes me (sorry!). He's got ginger hair, supports United and always takes his boots off when entering our home. He's done that every time he's visited. Please, if a mod can pass on our gratitude, on behalf of my wife and I, to this chap's boss or line manager, it will be greatly appreciated😉.

Neil808121 · ‎20 Mar 2020

Hi I wasn't sure how to send my thanks to Sky. I hope this is the best way. In comparison to other providers your approach has been a refreshing change at this difficult time. The easy way I have been able to pause my sports package in comparison to the hour I spent on the phone to cancel my BT sport subscription is miles apart. The other additional extras such as the data boost have also been much appreciated. I have always been appreciative of the great service, quality products and content you provide and this has been even more apparent in the last week. Thank you for being proactive and not creating unnecessary obstacles it is much appreciated Neil

HappyLeeds · ‎20 Mar 2020

Call centre operator in Scotland Shelly Anne for Prime Minister!! she resolved my case in a Magestiv way thank you Shelly Anne you should get a pay rise ! thank you enormously

Blue-bell1962 · ‎11 Mar 2020

Just wanted to say thank you to Therese Extremely amiable, friendly and helpful. Managed to adjust my package and left me a happy customer

Nexus7 · ‎09 Mar 2020

Please pass on my thanks to line manager of the sky engineer who fitted my sky Q on friday(6/3/20). his name is Michael Thomplon and his eng. No. is FS:5009. He couldn't have been more helpful. Very Best Regards John.

edith.5.0 · ‎05 Mar 2020

I just wanted to say thank you for the tv installation that was carried out by your engineer today. 05/03/20. Everything went smoothly, I'm very pleased with the work he did. I might get told off by saying BUT he is the hottest sky engineer I've ever seen 🙂 So, on that note, thank you Sky! Edith

Bungy1962 · ‎04 Mar 2020

I wanted to send my thanks to a Sky adviser who helped me recently. I contacted various providers on a number of occasions recently, primarily to downgrade my service as my financial circumstances have changed (unemployment). I contacted Sky in Feb/March to see if I could rearrange my old package to something more manageable. I spoke to Lesley Hogg. (somewhere in Scotland) who listened carefully to what I liked/disliked and what I could live without in my Sky package. She was helpful friendly and charming, and on a number of occasions called me back to update & reassure me about changes and progress, thus providing excellent customer service and dedication to resolving my issues. This lady has helped me out massively and is the epitome of an excellent Customer Service agent Thanks again Lesley (You are a Star)

OutlaneTaffy · ‎03 Mar 2020

I had major issues with my SkyQ box last November & complained to you. A horrible employee there was rude so I complained to your Exec. Complaints team. A very helpful young lady resolved the problem and arranged for an Engineer to come and sort it out. He was brilliant - he changed some settings so that my sound bar would also work properly and he collected my 2nd box. It shows how good Sky is to employ such a great guy - he was a wonderful advertisment for Sky. I tried several times to give positive feedback via my mobile for the engineer but couldn't - I only have 3G. To make matters worse,I overlooked chasing up my feedback about him until today. Hopefully your Exec Complaints team will be able to find details and tell the engineer about my feedback. Someone there might want to consider changing the system so that customers with 3G mobiles can give feedback. That might also provide sales opportunities for Sky mobiles!

sarah+leer · ‎01 Mar 2020

Hi there, We have just spoken to a nice gentlemen called Saj who was so lovely and helpful and really went above and beyond to try and help us resolve the problem we were having downloading a film. It makes such a change speaking to someone who is nothing but patient and kind - so please pass this on to him and give him a raise!

aL7i5oN · ‎01 Mar 2020

Hi, I would like to leave feedback for one of your staff members who I spoke to today, I didn't get the feedback email so I searched Google and found this thread. I spoke to a very polite member from the Sky retentions team called Lily today (she was Scottish), she is a great example of how customer service should be handled. Lily was very polite, listened to and understood all my questions plus went above and beyond my expecations. Having waited over 2 hours to get onto Sky I was first connected to someone who seemed like he didn't want to deal with my call but as soon as I was connected to Lily she was a breath of fresh air and was very easy to deal with If you could please pass my comments onto her that would be great, her customer service should be noticed and rewarded in my opinion. Thanks to Lily for helping reduce my Sky bill and for helping me today 🙂

Rubik12 · ‎28 Feb 2020

Hello I telephoned Sky today to ask about their current offers - I was in contact with what sounded like an overseas call centre first who were unable to help me so they passed me back to the UK. I spoke to Elaine who went above and beyond to help me and I was able to reduce my Sky package price, which, for a pensioner, was a huge relief. I would like to give personal thanks to Elaine , she is a credit to Sky and has the patience of a saint!! It is always very confusing trying to obtain the best deal possible especially with the evr changing offers but I was so pleased to be able to agree a satisfactory outcome and with Elaine's help now have the best deal I could hope for. My thanks, too, to her supervisor who helped with the offers. Thank you again from a very satisfied customer.

orionv75 · ‎27 Feb 2020

I was on the fibre thread complaining, but wanted to post a positive post on how good Sky Q is. I left Sky about 4 years ago and have been using tv's own freesat - recording to usb. Came back to Sky and am very impressed with how slick and user friendly the Q UI is. While I wasn't too impressed with prices increasing 2 weeks after I joined, I have to say, content price aside, loving the experience. And the installers - top guy!

SarahB35 · ‎26 Feb 2020

Hi there An engineer called Michael came to our home to set up our sky tv on 23.02.20. He was very professional and really friendly. He also very kindly helped my partner put our tv on the wall using a bracket, which he didn't have to do. I would like to say thank you to him and I hope he gets recognition for his excellent customer service! He is a credit to the company!

Parsons1990 · ‎22 Feb 2020

Hello Can you please pass thanks to the engineer that came and completed my install this morning! As an Openreach engineer myself, I know how important it is to have a good job recognised! Unfortunately I didn't get his name, so I hope you get it from your records! He was extremely friendly, courteous and extremely knowledgable! He is a credit to Sky, and deserves positive feedback! Thank you again! Mr & Mrs Parsons

JimmyH · ‎22 Feb 2020

Good morning I just spoke with a wonderfully helpful and fiendly agent in Glasgow called Richie. I think he was in the retentions team as the number I was given to call was for someone who was considering leaving Sky. Please could someone pass on my thanks to him for his wonderful service. He did everything he could to give me the package I wanted and make sure my bill was as low as possible. He was knowlegable and very helpful and was a great credit to Sky. I am blown away by his customer service which was superb and hope that you will be able to recognise this and praise him. Thanks James

annwhyte · ‎20 Feb 2020

💯❤️Thank you

JayH1983 · ‎20 Feb 2020

Just want to say that the engineer who dealt with my second installation visit after the first visit was unsuccessful was excellent as was Stuart who personally dealt with my broadband order issues by phone on 19th and 20th feb. Disappointed with the service issues but great staff at sky have been excellebt in trying to rectify those issues.

annwhyte · ‎20 Feb 2020

Annmarie Quilty,I would like to say thank to persons who helped me with a very helpful and human response at a very difficult time,thank you from my heart ♥.

LisaaLisa · ‎20 Feb 2020

Isabell Webster is an excellent news reader. How refreshing it is to have such a well spoken & extremely likeable presenter. This lady should be on a prime spot. Such a change from some of the news readers currently gracing our screens, who seem to be more intrested in, sounding smart, embarrassing the public & making the news all about them.

Elena+F · ‎19 Feb 2020

I have had great service recently from SKY especially from a young lady on 10th Feb called Maria. I feel so bad that I forgot to text back the feedback after our call. Is there anyway you could send me a private message and I could give you more detail? Anyway thanks for the great service always.

PennyjP · ‎16 Feb 2020

I would like to say a huge thank you to Jeanie and Jody from the Mobile Tech team for assisting me with a problem with my account ID this afternoon. I'd used the messenger option a couple of times, but seemed to keep going round in circles as I wasn't able to get across properly, what the problem was. I spoke to Jeanie who was so helpful and polite, and along with assistance from her colleague Jody, they got my account working the way it should.

Jane+Elliot · ‎16 Feb 2020

Hi just wanted to say what great service I received last night from a colleague at Sky. His name was Connor and he was extremely helpful, and fully explained all aspects of the changes I was making to my Sky subscription. I had made an error in my upgrade earlier on in the day and was now trying to resolve this. Connor took his time to explain how he could help resolve it for me. It is so good to talk to someone who knows what their doing and is keen to resolve your issue. Connor I appreciate your excellence service and cannot thank you enough for sorting it all out for me.

Len+Brown · ‎14 Feb 2020

Hello I am, sadly, leaving Sky after 18 years as a customer. Service has generally been good, although I have left comment on some things I've not liked. I wanted to leave positive feedback for the three Sky agents who phoned me over recent days to look to resolve issues and keep me at Sky. All three were courteous, friendly and efficient. ALL listened to my issues and looked to give me comment to aid my understanding of Sky and to ask if I would like to stay. I thank them all. They were all excellent - they were @Anonymous [removed], @sean/Shaun [removed] and @Anonymous [removed]. they gave great information and compelling arguments to stay ... and, although leaving, I will return to Sky in the future to get a quote for services. Kindest regards, Len Brown (l,**email address removed**) Moderator note: removed agent ID's

bluesparkle1424 · ‎01 Jun 2016

Been trying to find a way to compliment a member of staff for ages! I spoke to Debbie on the Sky Chat function this morning and I cannot thank her enough for her help. I was looking to cancel my Sky TV subscription and downgrade my landline. She went through all the different options with me (spending a good 45 minutes, maybe more) and eventually I agreed to take a new 12 month contract on a lower price. However we were just about to complete when my daughter touched my phone and the chat closed! I was so frustrated as we'd spent so long discussing everything and to finally be nearing the end when that happened! Debbie took the time to call me on my mobile to make the changes for me, to reduce my bill. Ordinarily if the chat closes that's the end of the service. Thank you so much Debbie for not just giving up and leaving me with a higher bill. You went out of your way to help me today and I'm very grateful. As the chat was closed I didn't receive the feedback form so I really hope this gets back to her!

Ranger25 · ‎07 Dec 2025

I spoke with Jay on the phone on 04/12 who helped me upgrade my package to a Sky Glass package. He was extremely helpful and explained things in great detail for me. He managed to also get me a good price which i really appreciated. I had spoken with someone earlier who was not as helpful so i am glad i called back another day. Great experience and i wanted to say thank you him for helping me and being so patient!

GabrielleA · ‎05 Dec 2025

I want to send out a massive thank you to AJ (Arjun) from the customer loyalty team! I've had an issue with Sky, which started over a year ago and has had a domino effect that has resulted in poor customer service and no resolution. However, I spoke to AJ and the issue was resolved very quickly. AJ was both professional and friendly, and truly listened to my complaint. If there were misunderstandings on my side, AJ carefully, and respectfully, explained things so that I understood. When necessary, AJ escalated to management on the call and constantly provided updates (instead of leaving me in the dark like previous call handlers). AJ is a great asset to the team and our conversation was delightful. I finally felt heard. Thank you, AJ!

Felix10 · ‎03 Dec 2025

Wanted to take my Now broadband with me to my new home but was fortunately connected to Sarita who was really helpful and patient. Sarita explain all the details I needed for moving forward with Sky full fibre instead, and am now signed up with Sky. Wanted to give her full marks for her customer satisfaction survey but I must have hung up too soon.... 10/10 customer service! Please convey my thanks to her!

lindakey05 · ‎03 Dec 2025

Thank you for all your help with the issue I had earlier. My internet is working well and the engineer from Open reach was so friendly as he had the filter sorted and tested the router. The best thing is that he came early and I quickly explained what happened. He never scolded or anything, he very patient and kind. Thank YOU once again to Harithia (sorry if I misspelled the name) for understanding my issue on your virtual assistant early on Tuesday morning and responding so quickly to my query. Greg from Open reach should get a shout out because he did the work quick. I appreciate all of you... remember that.

Leonie10 · ‎03 Dec 2025

I would like to send a Big thank you to Jan who assisted me on Sunday and then again on Tuesday. Jan was simply amazing. This was the best customer service experaince I have ever received from any organsaiation. Well done sky what an asset Jan is to your team.

ReaperReapz · ‎02 Dec 2025

I was trying to work out the best possible deal for SkyTV and a customer rep by the name of Gunwanta was super helpful. She helped me work out the best possible deal and help me finialise it all within 15 minutes. She also gave me a summary of all costs etc. 10/10 service

Dips01 · ‎01 Dec 2025

I spoke to Mubashir on 29th November to discuss my Sky TV package and whether to renew. I was contemplating not renewing or downgrading my package, but Mubashir was able to find a deal for me that meant I renewed my package and also signed up to Sky broadband because the overall deal actually saved me money. I don't appear to have received the feedback email, but wanted to reach out to make sure he was recognised for his help & professionalism.

A12340 · ‎30 Nov 2025

We visited the sky lounge before Gladiators. Justina greeted us and noticed that my family of 4 weren't sat together. She went away and got seats all together. She was kind, warm, friendly and helpful. Thanks for enabling us to sit together and have truly great pre-mas gathering!

cookiedog12 · ‎30 Nov 2025

Peter from Bulgaria helped me through the process of resetting broadband connection and apps in such a patient and friendly manner. He was extremely professional and despite process taking some time he never rushed me or made me feel silly with the questions I was asking. He gave excellent customer service.

Kevin246 · ‎29 Nov 2025

I would like to say a big Thank you to Stuart in the Glasgow office who dealt with my enquiry last night. i have been a Sky customer for over 30 years and felt Stu dealt with my enquiry professionally and respectfully 10/10

Suzy22 · ‎29 Nov 2025

Was served by Mir in Bulgaria this morning who made a 1+ hour call feel like 10 min! Outstanding professionalism and warmth - really left a lasting impression on me (thank you Mir!).

TW27 · ‎28 Nov 2025

I would like to give a huge shout out to Sanket ( I believe in the technical team ). After many weeks of phone calls and emails Sanket has restored my faith in Sky customer support. I think a lot of your team could learn from his customer service skills. He resolved my issues even though it was not his department as I was transferred to the wrong team. Huge thank you 🤩

Nish6 · ‎27 Nov 2025

I wanted to take a moment to express my sincere appreciation for the exceptional service provided by Lori Hilton today. After Sky had inadvertently cancelled our contract, we were left with limited access to our services and spent two days being passed between departments without any resolution. It was an incredibly frustrating experience — until Lori stepped in. From the moment she took ownership of the issue, Lori demonstrated remarkable patience, genuine care, and outstanding diligence. She personally liaised with multiple teams, kept me fully updated, and made sure every aspect of the problem was resolved. What truly stood out was her commitment: she didn’t just promise to follow up — she actually did, calling back to ensure everything was working as it should. Lori turned a very stressful situation into a positive one through her professionalism, empathy, and determination to help. She is an absolute credit to Sky and a shining example of exceptional customer service. Thank you, Lori — you made all the difference today.

LynnyJ · ‎27 Nov 2025

This is to say a HUGE Thank You to Laurie who is in the Retentions Department. I called to check out my contract & see if I could get a better deal & price on my current package. She was amazing, listened to me & then did her best to get me a better deal. So very polite, friendly & helpful, I was really pleased with her handling of my query & her expertise.

Zekalea · ‎25 Nov 2025

I was having problems solving an issue with my router, and trying to disable the wifi. After hours of trying myself, I decided to call the customer support line. I had, and I dont say this lightly, the kindest and most helpful customer service person ever. I believe her name was Stephanie (I really hope I'm remembering her name correctly), and she deserves the best. Sky are very lucky to have someone so friendly and helpful on their team, and I cant say enough kind words about her. My issue was solved within minutes, and I am very thankful for her help. I want to wish her a great rest of the week, and for her to know she's the best.

Amy274 · ‎25 Nov 2025

I can't quite remember her name but I spoke to a lovely Irish lady on the phone who was very helpful and friendly! Thank you very much.

A+Briscoe · ‎25 Nov 2025

I just wanted to say many, many thanks to Randip Sangha. We wanted Sky broadband. We rang him via my mobile phone, and I told him I was disabled. He was very patient with me and my mum, and he explained all about the different subscriptions. He did all that we asked for, and he explained it all in an easily understandable way. His manner was very respectful, and to both of us, I would give him 20 stars out of ten. I always feel it hard to speak to people on my mobile because of my disability, so I would highly recommend him to talk to if they find it hard to talk to people via the phone. He puts you at ease again. 20:stars out of ten. I wanted to express my sincere gratitude to Randip Sangha. We were looking for Sky broadband and reached out to him on my mobile. I mentioned that I am disabled, and he was incredibly patient with my mum and me. He walked us through all the different subscription options and did everything we requested, explaining everything in a way that was easy to understand. His manner was very respectful, and I would give him a perfect score of 20 out of ten. Since I find it difficult to speak on the phone due to my disability, I would highly recommend him to anyone who struggles with phone conversations. He puts you at ease again. 20:stars out of ten. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

BeeBeeBee · ‎24 Nov 2025

Ikran helped sort a great renewal package for my Dad who unfortunately suffers with Dementia which has changed his viewing habits. She was very kind and understanding, and saved us money too!

Jenny483 · ‎23 Nov 2025

I want to send a massive thank you to Craig who I spoke to on Friday 21st November at around 18.30. He calmed me down straight away as I was angry when I rang. He explained everything to me so clearly and sorted the mixed up with my new email address. He was so kind and understanding. He is a real asset to Sky and I really hope Sky know this. Please pass this message onto him. As I wasn't aware the survey expired after a day. Yours Sincerely Jenny Sargeant

Harpreet7 · ‎23 Nov 2025

Hi Sky team, I would like to thanks Olly for sorting out the problem of upgrading sims it was really generous of her that she went through the all contract briefly and ensure that all the information in the contract was right regarding the payment price of monthly contract sims! Also, that she stayed on the call whole time while she was organize the contract and ensure that I could see the correct payment detail on the Sky app. Therefore, I would like to say thank you so much for her help and support 😊😊! Thank you, Harpreet Kaur

Sanju3 · ‎22 Nov 2025

I spoke to advisor Tabassum on 21st November. I believe she is based in Bengaluru. She was extremely professional and polite, quickly resolving my query. She also provided helpful guidance and suggestions regarding other devices. Overall, her communication and customer service were excellent, and I truly appreciate her assistance.

nightcustard · ‎21 Nov 2025

I'd like to pass on my thanks to Touseef (I think that's how his name is spelt). He ambushed me in the Trafford Centre on the 23rd October and convinced me to take out a Sky mobile contract. I'm pleased with how easy the transfer process was and am very happy with the vaue for money the contract represents. I have to admit I usually try to dodge salesmen but he was engaging, and I must have felt a bit bored(!) On the evidence of my short interaction, he's an excellent representative for Sky - informed, helpful, friendly and not in the least bit patronising. If I needed a salesman for my business, I'd certainly try to poach him! Please pass on my thanks - top bloke!

JohnnyJ23 · ‎20 Nov 2025

I just wanted to express my thanks to Marie form Sky who was fantastic and sorted out my issues which have been ongoing since July. She was absolutely fantastic! and deserves a huge bonus or a wage increase, for her kindness, Understanding and helpful nature. Thank you so much and i hope you have a brilliant Christmas. Many Thanks John

PeteHoughton · ‎20 Nov 2025

Thanks Surag for all your help today in renewing my contract for the next two years . You were polite and extremely helpful.

DP1991 · ‎20 Nov 2025

Just spoken to Godfrey in the cancellation team, as we need to end our Sky Stream subscription to cut household costs (arrival of our second child forced it!). He was fantastic to deal with, helped me through the process in a matter of minutes and was able to have a great conversation about being a father - four kids under 7 sounds like great fun - as we did. Genuinely one of the best CX experiences I have ever had.

Yoghurt · ‎15 Nov 2025

Would just like to say a big thank you for the free tickets I won for Disney on ice Aberdeen on November 28th 2025 so excited can't wait

RCassidy · ‎14 Nov 2025

Bradley at the Bluewater Sky store went above and beyond. He was incredibly friendly, patient, and knowledgeable about all the products. He made everything so easy and was genuinely helpful throughout the whole experience. This is the best customer service we’ve ever received from Sky. Thank you, Bradley!

chelski990 · ‎14 Nov 2025

I called Sky today as my broadband hub is not working. The customer service agent that I spoke to was more than helpful, really professional and also helped me with re-contracting as this is due to expire in 2 weeks as well. I would have completed the survey at the end of the call but this did not seem to come through. However the customer service I received today was prompt helpful and polite so I wanted to ensure this thanks and feedback was given in some way. The hub is on the way and will be with me shortly, and the explanation of what will happen and what I need to expect was very clear. Great service, thank you again.

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