I would like to say a big thank you to Lauren from Dunfermline ID LCL06 as I am seventy years old and not that technically minded. I needed help as the internet had gone off and the Q boxes and all TV Channels other than the main ones disappeared.Anyway we did everything until it was time to get the Qbox working in my grand-daughter's bedroom. She was giving me instructions and nothing worked, I went downstairs to get the Q remote control and nothing worked. Lauren asked the question to check the batteries and there were no batteries in my grand- daughters remote as I forgot I moved them to try the night before myself to get it working and forgot to replace them! She was extremely patient as I am also hard of hearing and kept asking her to repeat things. Worse than that I couldn't see the things on the Q box as misplaced my glasses, eventually found them on my head! Throughout it all she was very kind and extremely patient. When I eventually got everything right and it was working, after going through settings and losing it and back to the house! Then settings again to Network etc (Ihave forgotten what else we had todo) it was all working. My granddaughter came in and asked about the Disney channel plus, (she had paid for separately)
Lauren sorted that out as well. We had to wait sometimes upto 10 minsLauren said, as it wasn't coming on.
I told her it was fine because I felt I had tested her kindness too much, I told her she was brilliant and said goodbye. Ten minutes later I had a call from her asking if the Disney plus was now working which it was. She went way beyond what anyone would expect, her customer service was absolutely brilliant and I would like someone to recognise and praise her amazing customer service, she is a credit to Sky, kind understanding of an elderly woman and superb. A big thank you to her and Sky for such wonderful staff, kind regards Hazel Milton Keynes.
