We just spoke with Steve on the cancellations department this evening. He convinced us to renew and take out sky broadband and gave us a great offer. On top of that it was one of the best service experiences I have ever received over the phone. Steve put up with us making and eating our dinner over the length of the call as we had been holding so long to get through to him and made us feel like he genuinely cared. In such fraught and stressful times it was a joy spending time on the phone with Steve which is a rarety even in normal times! Please can you pass on our deepest thanks and ensure he receives the recognition he deserves!
