No activation and No ONT Box

[Goodrockin]

Joined Sky about a month ago after having issues with another supplier, Basically I have reported that I have no ONT box in my house, Openreach systems say I do, I moved in about three months ago so I am guessing the previous owners must of taken the equipment with them.

During the set up I have told SKY about the missing ONT many many times but I am told I have to wait for my line to be activated before anything can be done. My activation date was yesterday and lo and behold nothing activated, I have called Sky again today to be told I have to wait 5 days, I have asked them again to tell Openreach about my missing ONT but they apparetnly cant tell them???? I have been without the internet for over three months now, No one will listen to me!!!!!!!!

[TimmyBGood]

@Goodrockin .

Is there evidence of an optical fibre inside the property?  This will typically have a side-latched green jack plug.

[Goodrockin]

No, nothing apart from an old mk4 master socket

[TimmyBGood]

@Goodrockin 

Unfortunately that might suggest Openreach records are incorrect, which would certainly complicate things.

What does the BT Wholesale Availability Checker say for your address?