Broadband issues

[JoMoseley]

I have tried everything possible & my broadband is slow & drooping in & out , this has only happened the last two to three weeks! I will be cancellling if this isnt resoleved ASAP

[oldfella]

---

@JoMoseley wrote:

I have tried everything possible & my broadband is slow & drooping in & out , this has only happened the last two to three weeks! I will be cancellling if this isnt resoleved ASAP

---

Hi @JoMoseley 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Chrisee]

@JoMoseley if you post your Sky hub's connection stats forum members should be able to advise what is wring see Find your Sky Broadband router statistics

If you have a fault on the line then switching isp isnt going to solve anything if they use the same line. If you switch while under contract to Sky withoout giving them a chance to fix the fault you will have to pay cancellation charges.