Going full fibre

[gray100]

Openreach are due to connect up our full fibre connection on Friday morning and we already have our new hub. How do we find out when the new connection will go live?is due to connect our full fibre connection on Friday morning,

[Doc5907]

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@gray100 wrote:

Openreach are due to connect up our full fibre connection on Friday morning and we already have our new hub. How do we find out when the new connection will go live?is due to connect our full fibre connection on Friday morning,

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@gray100 

It can go live at any time during the day of activation (mine went live at 11am). You should get an sms when it active.

[TimmyBGood]

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@gray100 wrote:

Openreach are due to connect up our full fibre connection on Friday morning and we already have our new hub. 

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Has both the outside (CSP) and inside (ONT) installation work been completed?

[gray100 · Accepted solution]

Due to be done on Friday

[TimmyBGood]

@gray100 

If you mean the installation work is due to be done, then clearly activation cannot happen and data won't flow before the physical circuit is completed.  After that it may take up to midnight for internet access to be possible.

[gray100]

As I understand it Openreach do the cabling etc on Friday and then wait for a message from Sky to say it's now live, is that correct?

[loverboi]

min went active 5 minuites after he connected it up while the connection synced 🙂 😄

[Chrisee]

@gray100 normally the engineer will connect one of your devices and demonstrate the connection as part of the installtion visit. However it has been observed that for faster connections like the 900Mb/s the full bandwidth can take few hours to become available. 

[gray100]

Unfortunately, the engineer we got was useless to put it politely! Luckily another turned up to do a neighbour's connection a few hours later and solved several problems for us. Because router was moved to a different part of the house had to wait until a new wifi card arrived before everything settled down.