Been a sky broadband customer for many years. On 14 February Openreach came to fit full fibre to our house. During the installation, the engineer broke our existing copper connection and didn't complete the fibre installation. We now have no broadband. Next scheduled visit is 10 March. But that seems to be to sort out the ducting underground and not to actually install broadband again.
The engineer told me there were no risks to what he did before he broke the copper wire, and then said as all his error Openreach would prioritise this fix. But it seems to me we've just been put
to the back of the queue.
I've had numerous conversations with sky about this. I am going to try again tomorrow.
Key thing is to try to get some sort of escalation/priority - any experience of getting this to work?
I asked Sky for some sort of mobile broadband facility but they said that wasn't possible. This was pretty surprising. But they said if I sourced one myself then this would be covered. I've done this from Vodafone and am already down more than £100. Its clear I'll get the automatic compensation for loss of service but feel this should be covered separately. Again any insights on this helpful.
I assume my bills will be amended to not charge for broadband or talk from 14 Feb in addition to compensation but there are other things like netflix, security cameras that we can't use either. Again assume there will be additional cover for this as well?
Thanks in advance for any experiences you can share to help us see the light at the end of this tunnel!
