Broadband channel

[CorinneE]

I am having problems with my hive hub and ring doorbell keep disconnected (and now not connecting at all to my broadband). 

Hive have suggested that I check with Sky what my wi-fi channel is and to ask them to set it to channel 11 so its not too close to my Zigbee Channel (which is channel 16). 

Does anyone know anything about this? 

It is impossible to get an answer from Sky Chat Bot so here I am 🙂

[Highlinder]

@CorinneEMight want to try to split the Wi-Fi channels in the first place.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610 

This process can be reversed if it does not work.

[CorinneE]

Thank you, I'll give that a go

[Mr+Slant]

@CorinneE  : This is what Hive are talking about -

https://www.metageek.com/training/resources/zigbee-wifi-coexistence/

In the wifi settings on your Sky hub you should change the 2.4GHz wifi channel from "Auto" to Channel 11.

Splitting the SSID as suggested by @Highlinder won't achieve anything, assuming your Hive hub is disconnecting from Hive devices (thermostats etc).

[Highlinder]

@Mr+SlantI was also doing that for the ring doorbell. As we have seen many instances of this on the boards about that very same subject.

[Mr+Slant]

Fair enough, I don't have any experience of Ring products as I avoid them like the plague due to them sharing video from users cameras with your local plod without seeking permission.

I suspect Hive support are (as always) utterly clueless and the Zigbee channel is irrelevant. OP may as well set 2.4GHz to C11 anyway to rule it out.

[Highlinder]

@Mr+Slant  It will be just another defective Hive unit and they are trying to blame the ISP router again.