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Discussion topic: Unable to get internet connection on PS5

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This message was authored by: Sophie_11

Message posted on ‎28 Jan 2025 12:47 PM

Unable to get internet connection on PS5

I'm unable to connect my device to the modem but it won't connect to the internet. I have tested the internet connection on my laptop and there doesn't appear to be any issues. 

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎28 Jan 2025 01:10 PM

Re: Unable to get internet connection on PS5

Posted by a Superuser, not a Sky employee. Find out more

@Sophie_11 

Have you tried disabling Sky Shield in your account settings?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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