Hive Ethernet connection

[Mick142]

Since going to Sky fibre my Hive which is connected via and Ethernet cable no longer works.  The Hive app keeps saying the Hub cannot connect to the internet

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Helen197]

Hello I am having the same problem have you managed to sort this and if so how 

[Mick142]

No, I was hoping to find someone who could help

[FLC]

I'd start by disabling Sky Shield. If it still won't connect, call Hive or check their support pages. They're usually pretty good at resolving issues.

[Helen197]

I was advised by Hive that sky/ Now Tv are to open the following ports 

The ports a Hive Hub requires are:
UDP port 123 (NTP)
TCP port 443 (HTTPS)
TCP 5671 (AMQPS) 

[Chrisee]

@Mick142 & @Helen197 this something that comes up occasionally quite why the Huve hubs cannnot connect is unclear. I had this issue myself a few years back and found Hive support totally clueless. In the end I simply left the Hive hub connected overnight and it sorted itself. Despite several changes of Sky hub it has femained connected since then but for some reason I cannot figure it prefers to be directly attached to the Sky hub not to an Ethernet switch perhaps connected to tthe fact the Hive hub has a 10Mb/s ethernet port

[FLC]

My Hive Hub had no issues connecting to either the SR203 or SR213 routers, so I doubt there are any blocked ports. When it did randomly disconnect a few years back when I was with BT, their telephone support was excellent. Here's the help page for the Hubs:

https://community.hivehome.com/s/article/What-to-do-if-your-Hive-Hub-is-offline

[Mick142]

Done that and sadly no change.  Thanks for the suggestion though 👍

[Mick142]

Thank you I'll try the link