11 Mar 2023 08:49 PM
Good evening.
Needless to say even after having an online 'chat' with someone over a month ago I have still not received my refund for an account I haven't had for over 12 months. This money would certainly be useful in the current climate. Trying to get through to right person over the phone is nigh on impossible so if someone could message me and point me in the right direction it would be greatly appreciated.
Many thanks
11 Mar 2023 09:14 PM
Posted by a Superuser, not a Sky employee. Find out more@Steve+Woodrup To get you some help with this I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts
So look out for a chat bubble across the bottom of the screen when logged onto the forum
This link explains how this works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Be reassured the email & message is from Sky and your details are safe and secure.
Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again
NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion
NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome
12 Mar 2023 09:09 AM
Posted by a Sky employeeThank you for escalating this. We’ve sent an invite to chat 🙂
12 Mar 2023 04:27 PM
Posted by a Sky employeeUpdate - This has now been processed on a private chat
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