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Discussion topic: Still Waiting for REFUND

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This message was authored by Steve+Woodrup This message was authored by: Steve+Woodrup

Still Waiting for REFUND

Good evening.

 

Needless to say even after having an online 'chat' with someone over a month ago I have still not received my refund for an account I haven't had for over 12 months. This money would certainly be useful in the current climate. Trying to get through to right person over the phone is nigh on impossible so if someone could message me and point me in the right direction it would be greatly appreciated.

 

Many thanks

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Still Waiting for REFUND

Posted by a Superuser, not a Sky employee. Find out more

@Steve+Woodrup  To get you some help with this I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome


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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Still Waiting for REFUND

Posted by a Sky employee

Thank you for escalating this. We’ve sent an invite to chat 🙂 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Still Waiting for REFUND

Posted by a Sky employee

Update - This has now been processed on a private chat

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