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Discussion topic: Returning customer using same email address, unable to access new account due to old one

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Avatar for RefJEP
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This message was authored by: RefJEP

Message posted on ‎20 Dec 2024 10:12 PM

Returning customer using same email address, unable to access new account due to old one

Recently came back to Sky. When I try to create new account, says email already in use. 

When I log on to sky - shows old account as closed more than 2 years ago.

I have tried to edit email address to replace it with another so I can set up new account.

Each time I click on edit email address it returns me to MY details page

Any suggestions?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎20 Dec 2024 10:18 PM

Re: Returning customer using same email address, unable to access new account due to old one

Posted by a Superuser, not a Sky employee. Find out more

@RefJEP 

The easiest thing to do is to use a different email address when you sign up to Sky again as a new customer.

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