@Rachel27
If your payment method is still active (used to pay Sky) refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque, usually involving a back office team, and post it to you so it’ll take longer.
If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
❄️Merry Christmas and a Happy New Year❄️
