Discussion topic: I cannot access the equipment to return it

This message was authored by: JFINCHAM · ‎07 Sep 2023

My Sky equipment is due to be returned on Monday, or a £230 charge will be set.

The equipment is in the house where my ex-wife lives, and I cannot access it.

Nor will she willingly package it up for me.

I need Sky to extend the date for it to be returned.

This message was authored by: caesarome · ‎07 Sep 2023

If the equipment isn't returned then as it is owned by Sky then they will charge you for not returning it. You are free to call Sky but the process of charging for non returned equipment is automatic so an agent might not be able to do anything for you.

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This message was authored by: Daniel0210 · ‎07 Sep 2023

@JFINCHAM
In case you’re not aware this is a forum where Sky customers try to help other customers. You aren’t talking to Sky Customer Services here.

I doubt Sky will extend the date. Perhaps a mutual friend or family member can collect the property for you.

Remember to get proof of posting and keep it indefinitely.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Laing1 · ‎07 Sep 2023

@JFINCHAM wrote:

My Sky equipment is due to be returned on Monday, or a £230 charge will be set.

The equipment is in the house where my ex-wife lives, and I cannot access it.

Nor will she willingly package it up for me.

I need Sky to extend the date for it to be returned.

@JFINCHAM If you cannot get the equipment can someone else not collect it on your behalf and worst case scenario you could contact the police as she is stopping you collecting the equipment

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: I cannot access the equipment to return it

I cannot access the equipment to return it

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