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Discussion topic: Cancel sky tv

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This message was authored by 27Nataliej This message was authored by: 27Nataliej

Cancel sky tv

I am the bill payer but I'm not the account holder .  I want to cancel the sky but I don't have the details needed 

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This message was authored by caesarome This message was authored by: caesarome

Re: Cancel sky tv

Posted by a Superuser, not a Sky employee. Find out more

Only the account holder can cancel I'm afraid as you paying the bill doesn't come into it.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancel sky tv

Posted by a Superuser, not a Sky employee. Find out more

@27Nataliej 

The same advice applies that was provided last July

https://helpforum.sky.com/t5/Account-Billing/Cancel/m-p/4363326#M183207

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
27Nataliej
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This message was authored by 27Nataliej This message was authored by: 27Nataliej

Restricted services

My sky services have been restricted cause I have not paid my bill. I want to change and go to sky stream but I'm not the account holder just bill payer . My friend has moved away and we have fallen out . I spoke to sky before and the said to cancel dd. Then wait for the sky to be cancelled how long will that be 

This message was authored by Mark39 This message was authored by: Mark39

Re: Restricted services

Posted by a Superuser, not a Sky employee. Find out more

Sky can cancel an account when the bill becomes more than 56 days overdue. 

This message was authored by caesarome This message was authored by: caesarome

Re: Restricted services

Posted by a Superuser, not a Sky employee. Find out more

@27Nataliej wrote:

Then wait for the sky to be cancelled how long will that be 


If you cancel the payment method then Sky might cancel the account is no payment has been received after 56 days.

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27Nataliej
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This message was authored by 27Nataliej This message was authored by: 27Nataliej

Re: Cancel sky tv

Hi thank you for replying to me. I have not paid my bill for 15th June and it won't go out on 15th July either . So what happen then cause that will be 30 days of not paying for the bill 

This message was authored by caesarome This message was authored by: caesarome

Re: Cancel sky tv

Posted by a Superuser, not a Sky employee. Find out more

56 days would be around the 15th August. Sky will then send emails/letters and the like to the account holder, that is if they haven't done it already.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Cancel sky tv

Posted by a Superuser, not a Sky employee. Find out more

Nothing until at least 56 days from 15th June have elapsed.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Cancel sky tv

Posted by a Superuser, not a Sky employee. Find out more

@27Nataliej wrote:

Hi thank you for replying to me. I have not paid my bill for 15th June and it won't go out on 15th July either . So what happen then cause that will be 30 days of not paying for the bill 


@27Nataliej  nothing will happen for at least 56 days from the payment due date of the first unpaid bill and even then there is no guarantee that sky will automatically cancel an account 


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