0

Discussion topic: When I go into my planner it saying system fault

Reply
This message was authored by chrissygreen This message was authored by: chrissygreen

When I go into my planner it saying system fault

I can't watch any of my recordings as it's saying system fault ? 

Reply

All Replies

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: When I go into my planner it saying system fault

Posted by a Superuser, not a Sky employee. Find out more

Try a Planner rebuild:

For Sky Plus HD boxes (DRX890/DRX895) with the latest software try the following instructions:
• Press SERVICES on your Sky remote control
• Go to Help
• Select Sky+ Rebuild
• Press SELECT (this will start the rebuild)

If the above does not work try the following (Note: the first 5 steps are better done whilst looking at the remote control as the feedback on screen can be confusing):
• Press SERVICES on your Sky remote control
• Press 0 (very old boxes may need you to press 4 instead)
• Press 0
• Press 1
• Press SELECT (You should now be in the hidden menu)
• Press 7 (Sky+ Rebuild)
• Press SELECT (An on-screen message will be displayed)
• Press SELECT (this will start the rebuild)

 

The above and so much more can be found in my Sky Plus F⋅A⋅Q
Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion