Subtitles paramount plus. HD plus skybox

[Daniel0210]

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@DARKDEALX wrote:

What I Expect from Sky As A Customer:

1. A timeline or regular updates on when the missing subtitles issue on Sky+HD will be resolved. That won't happen I'm afraid
2. A clear commitment from Sky to work with Paramount to address this issue promptly and ensure parity of service across all platforms. Whilst a back office team will no doubt be liaising with Paramount to resolve this issue I don't think you'll see anything resembling a 'clear commitment'
3. An assurance that I will not be pressured to upgrade my equipment at my own expense to access the functionality I am already entitled to. I'm fairly sure that any Sky agent will try to persuade you to move from what is a legacy package which has a limited lifespan

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[Louisallan]

I also have no subtitles on the agency !!!!! Very annoying!!  

[Hellyfb]

I'm having the same issues!!! No idea what's being said

[seo75]

I have this issue on the paramount app as well. every film or program with foreingn language parts no subtitles.

today, tried the dead don't hurt. totally the same when french and spanish being spoken

[TimmyBGood]

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@seo75 wrote:

I have this issue on the paramount app as well. 

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Sky+ HD doesn't host any apps.

[xenon81]

Unfortunately  the app generates the English subtitles, for subtitles to work on Sky+HD they would need to be burnt in to the programme and I think it's unlikely Paramount would do that for the declining number of Sky+HD customers.

[JollyRocker]

Greetings,

I finally upgraded from Shky+HD to Sky Q 2TB UHD last year, and I can report that I too don't get foreign language subtitles while using the Paramount+ app.

We watched Landman S1E1 last night. Even tried the Paramount+ app on the FireStick and my Android phone, and in all instances the subtitles simply show [Speaks Spanish].

You're very helpful!

So this is clearly not just an issue with Sky+HD equipment as previously suggested, but the underlying source content coming from Paramount.

I wa upgrading anyway for other reasons, but I hope this saves someone from upgrading to try and resolve the issue only to find you'd have the same problem with newer equipment.