3

This discussion topic has been answered Discussion topic: I have an error 25 message telling me the sky+hd box is not receiving a satellite signal.

Reply
Avatar for Lockhart2
Level 0 icon
What's this?
This message was authored by: Lockhart2

Message posted on ‎26 May 2024 06:19 PM

I have an error 25 message telling me the sky+hd box is not receiving a satellite signal.

I have checked all connections and unplugged box, waited for ten minutes then reconnected but message reappears telling me that the sky+hd box isn't getting a satellite signal.

Report post
Post 1 of 4
3,322 Views
Reply
View answer in the context of this discussion

Best Answers
Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39 Answer

Message posted on ‎26 May 2024 06:33 PM

Re: I have an error 25 message telling me the sky+hd box is not receiving a satellite signal.

Posted by a Superuser, not a Sky employee. Find out more

Looks like you have a problem with your dish setup which will require an engineer's attention. Unless you have Sky Protect, Sky are no longer providing engineer support for Sky+ equipment,so you would need to seek the services of a local satellite,installer. Or upgrade to Sky Q.

View this Answer within the discussion

Report post
Post 2 of 4
3,316 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39 Answer

Message posted on ‎26 May 2024 06:33 PM

Re: I have an error 25 message telling me the sky+hd box is not receiving a satellite signal.

Posted by a Superuser, not a Sky employee. Find out more

Looks like you have a problem with your dish setup which will require an engineer's attention. Unless you have Sky Protect, Sky are no longer providing engineer support for Sky+ equipment,so you would need to seek the services of a local satellite,installer. Or upgrade to Sky Q.

Report post
Post 2 of 4
3,317 Views
Reply

Did this answer not help you?
Avatar for Marley01
Level 1 icon
What's this?
This message was authored by: Marley01

Message posted on ‎24 Feb 2025 05:45 PM

Re: I have an error 25 message telling me the sky+hd box is not receiving a satellite signal.

Not getting signal to box after rebooting it

Report post
Post 3 of 4
1,338 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎24 Feb 2025 05:46 PM

Re: I have an error 25 message telling me the sky+hd box is not receiving a satellite signal.

Posted by a Superuser, not a Sky employee. Find out more

@Marley01 

If you're seeing no satellite signal the answer from @Mark39 applies to you too.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 4 of 4
1,336 Views
Reply
Reply