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Discussion topic: I have an error 25 message telling me the sky+hd box is not receiving a satellite signal.

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Lockhart2
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I have an error 25 message telling me the sky+hd box is not receiving a satellite signal.

‎26 May 2024 06:19 PM

I have checked all connections and unplugged box, waited for ten minutes then reconnected but message reappears telling me that the sky+hd box isn't getting a satellite signal.

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Mark39
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Superuser
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Re: I have an error 25 message telling me the sky+hd box is not receiving a satellite signal.

‎26 May 2024 06:33 PM

Posted by a Superuser, not a Sky employee. Find out more

Looks like you have a problem with your dish setup which will require an engineer's attention. Unless you have Sky Protect, Sky are no longer providing engineer support for Sky+ equipment,so you would need to seek the services of a local satellite,installer. Or upgrade to Sky Q.

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Mark39
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Superuser
This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: I have an error 25 message telling me the sky+hd box is not receiving a satellite signal.

‎26 May 2024 06:33 PM

Posted by a Superuser, not a Sky employee. Find out more

Looks like you have a problem with your dish setup which will require an engineer's attention. Unless you have Sky Protect, Sky are no longer providing engineer support for Sky+ equipment,so you would need to seek the services of a local satellite,installer. Or upgrade to Sky Q.

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Marley01
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Re: I have an error 25 message telling me the sky+hd box is not receiving a satellite signal.

‎24 Feb 2025 05:45 PM

Not getting signal to box after rebooting it

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Daniel0210
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Re: I have an error 25 message telling me the sky+hd box is not receiving a satellite signal.

‎24 Feb 2025 05:46 PM

Posted by a Superuser, not a Sky employee. Find out more

@Marley01 

If you're seeing no satellite signal the answer from @Mark39 applies to you too.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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