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Discussion topic: Sky + HD Box has technical fault

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This message was authored by Gill+Durham This message was authored by: Gill+Durham

Sky + HD Box has technical fault

Gets stuck, fails to record, sometimes says technical fault but tried to resolve it

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky + HD Box has technical fault

Posted by a Superuser, not a Sky employee. Find out more

Signal Strengths/Qualities? Take a look at the link below:

Question Q11 in my Sky+ FAQ

 


 

Try a Planner rebuild:

For Sky+HD boxes (DRX890/DRX895) with the latest software try the following instructions:
• Press SERVICES on your Sky remote control
• Go to Help
• Select Sky+ Rebuild
• Press SELECT (this will start the rebuild)

If the above does not work try the following (Note: the first 5 steps are better done whilst looking at the remote control as the feedback on screen can be confusing):
• Press SERVICES on your Sky remote control
• Press 0 (very old boxes may need you to press 4 instead)
• Press 0
• Press 1
• Press SELECT (You should now be in the hidden menu)
• Press 7 (Sky+ Rebuild)
• Press SELECT (An on-screen message will be displayed)
• Press SELECT (this will start the rebuild)

 

The above and so much more can be found in my Sky+ FAQ
Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
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