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Discussion topic: Netflix has encountered an error. Code: tvq-st-102

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This message was authored by Bwanarayiris This message was authored by: Bwanarayiris

Netflix app

Sky q, Netflix app not loading, refreshed all apps, turned power off on mains for both sky q main box and the Internet box, still no joy, all other apps loading with no issues, anyone with any Ideas please

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix app

Posted by a Superuser, not a Sky employee. Find out more

@Bwanarayiris 

I've moved your post into the main thread discussing Netflix loading issues. See the post currently marked as the answer (post 2). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by LeeD75 This message was authored by: LeeD75

Netflix not opening

Try to open Netflix by voice & By clicking on the tile, it opens the Netflix icon screen with the spinning wheel of some but will not open Netflix to the Home Screen.

This message was authored by Charles16 This message was authored by: Charles16

My Netflix is not working it’s just buffering endlessly. Could you help please.

My Netflix is not working on the tv it keeps buffering endlessly, could you help please 

This message was authored by Laing1 This message was authored by: Laing1

Re: My Netflix is not working it’s just buffering endlessly. Could you help please.

Posted by a Superuser, not a Sky employee. Find out more

@Charles16 wrote:

My Netflix is not working on the tv it keeps buffering endlessly, could you help please 


@Charles16 I have moved your post into a larger thread all about the problem you are having have a look at post 2 the one thats marked as the answer 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My Netflix is not working it’s just buffering endlessly. Could you help please.

Posted by a Superuser, not a Sky employee. Find out more

@Charles16 

See the post (number 2) currently showing as the answer. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Joe471 This message was authored by: Joe471

Re: Netflix Stuck Spinning Circle

What hidden menu?

 

It does nothing!

This message was authored by caesarome This message was authored by: caesarome

Re: Netflix not opening

Posted by a Superuser, not a Sky employee. Find out more

@LeeD75 

Try this:

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...


You can let Sky know via this form - https://forms.office.com/e/VGr0tUpv67

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This message was authored by carolinebuble This message was authored by: carolinebuble

Re: Netflix: Red Spinning Circle on Launch

Hi

 

I've not been able to log in on the sky q box since the 7th July and I've tried all the suggestions on the form. Please can this be fixed asap. 

regards

This message was authored by Nickwestlake83 This message was authored by: Nickwestlake83

Re: Netflix: Red Spinning Circle on Launch

I can believe this has been going on for so long now, like a year!! Ridiculous. Yet month in month out the payments keep coming out! Sky should be reimbursing for a few months, or offer a few for free. Very least they could do 

This message was authored by AMYSKY88 This message was authored by: AMYSKY88

Re: Netflix: Red Spinning Circle on Launch

Also have the red loading netflix circle and it never does load. Been happening for over a month now. 

This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix: Red Spinning Circle on Launch


@Nickwestlake83 wrote:

I can believe this has been going on for so long now, like a year!! Ridiculous. Yet month in month out the payments keep coming out! Sky should be reimbursing for a few months, or offer a few for free. Very least they could do 


So you've had this issue for a year?

This message was authored by SeanC This message was authored by: SeanC

Re: Netflix: Red Spinning Circle on Launch

@caesarome 

 

Thanks for the link. I have tried the advice about logging out on  computer that @Pg666 mentioned, however I couldn't do:

 

7. Sign out of Neflix on the Q box, start it up, press left and go to the help section to sign out.

 

As I couldn't find the sign out at the help section of my Sky Q Wi-Fi box.

I have gone to my main Sky Q box and other Wi-Fi boxes and they all said I had to log back into Netflix and they all work (they always did). 

But the troublesome box in our kitchen continues to just display the red circle of death!!

Fustrating.

This message was authored by MeCH86 This message was authored by: MeCH86

Re: Netflix not opening

I'm having the same issue and I think it's since I recently renewed and had the premium upgrade added for Netflix. Or could just be a coincidence, either way I can't actually watch it on either of my boxes 

This message was authored by Nickwestlake83 This message was authored by: Nickwestlake83

Re: Netflix: Red Spinning Circle on Launch

Since Feb personally but these posts about the same issue date back nearly a year 

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