Netflix

[Stiffi]

@Chodley if I could explain that I would get a job at Sky !

First of all they asked for my viewing card number and entered a code. From there it was a case of following their instructions to do a reset and refresh of apps but it's not that simple. You will need guidance.

Just phone them

[Chodley]

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@Stiffi wrote:

@Chodley if I could explain that I would get a job at Sky !

First of all they asked for my viewing card number and entered a code. From there it was a case of following their instructions to do a reset and refresh of apps but it's not that simple. You will need guidance.

Just phone them

There isn't that much you can do. Refresh the apps, do a settings reset, maybe do a full factory reset (undesirable as you lose all recordings)

I wondered if they had you do the "manage access & devices on another netflix device" thing.

[KevNewMedia · Accepted solution]

Hi Everyone

We want to thank everyone for their contribution and understanding whilst we continue to work through this problem.

You will find that the spinning circle will be replaced by the error message "Netflix has encountered an error. Code: tvq-st-102."  

You will be able to clear the fault much quicker and easier than before, by selecting 'more details'

Followed by 'reset.' This will enable you to get back up and running much quicker.

We appreciate the time everyone has taken to provide the examples and no longer need you to fill in the form.

I'm marking this post as the answer, so that people can see this update without having to read the entire thread.  This doesn't mean that the problem is fixed, however we've been able to implement the workaround into the message, to make things easier.  When the problem is resolved, we will let everyone know.