2507

Discussion topic: Netflix has encountered an error. Code: tvq-st-102

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This message was authored by Olivia93 This message was authored by: Olivia93

Re: Netflix not working for ages

Thank you will try that 😊

This message was authored by RachaelB70 This message was authored by: RachaelB70

Re: Netflix: Red Spinning Circle on Launch

Netflix not working for me ether - i cannot go to settling and click 001 - doesn't work /  i have rebooted / checked settting.  I can get Netflix on my laptop but not via my sky..

This message was authored by caesarome This message was authored by: caesarome

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

@RachaelB70 

Have a read through the link in the post above yours.

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This message was authored by SeanC This message was authored by: SeanC

Re: Netflix: Red Spinning Circle on Launch

Hi,

 

I have tried the hidden app reset and I still get the spinning circle. 

Netflix works fine on my main Sky Q box but not on the Mini Q box in our kitchen. 

it has been like this for a few weeks. 

it is fine when I use the app on an iPad. 

Help!!

 

This message was authored by caesarome This message was authored by: caesarome

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

@SeanC 

Have you tried this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

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This message was authored by marillion2828 This message was authored by: marillion2828

Netflix won't load on my sky q box.

I have been trying to get onto netflix but when I do I am presented with a red 🔴. I have tried and used my other apps and there is no problem with those. I am a sky q box user. I have tried resetting my box to no avail.
This message was authored by caesarome This message was authored by: caesarome

Re: Netflix won't load on my sky q box.

Posted by a Superuser, not a Sky employee. Find out more

@marillion2828 

Give this a try:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

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This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: Netflix: Red Spinning Circle on Launch

Posted by a Sky employee

Updated 22/07

Hi everyone,

 

I wanted to continue my thanks for your contribution to this thread, and continuous understanding while we investigate the Red Ring issue.

 

Our teams have been working closely with Netflix where we have discovered a bug upon launch of the app that requires the background memory to be cleared. We know through the examples you have shared with us through our secure form workarounds such as:

  1. Reset the settings, as explained here.
  2. Opt out of A/B test groups, see link above.
  3. Sign Out of device through Web Browse:

@Pg666 wrote:

Sign Out of device through a Web Browser:

  1. Log into Netflix via the web browser.
  2. Highlight your profile picture (Top right corner).
  3. Click on Account.
  4. Under the Security and Privacy option, click on 'Manage access and devices'.
  5. Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).
  6. Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.
  7. Reboot SkyQ box by turning off at the wall or plugging out for 1 minute.
  8. Go to your SkyQ box and launch the Netflix app on your SkyQ box.

will resolve the red ring for a limited time, we ask you continue to complete these actions whilst we reach a complete resolution.

 

Thank you again,

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix: Red Spinning Circle on Launch

It seems my Q box has updated overnight to version 270. I've just checked and the mac address and Netflix ESN that I was asked for by Sky (over a year ago now) which ended up with the issue resolved for myself have both changed. The Netflix software has also updated to a 270 version number. I've not actually had a problem since then anyway but it's very, very quick to load now, although that could just be the effective app refresh that's must have happened along with the software update?

 

It seems that you can't force an update to the box so if yo're still on version 260 then you'll just need to be patient.

This message was authored by Jodie18497 This message was authored by: Jodie18497

Netflix app not working

The Netflix app is not loading, been off for weeks now 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix app not working

Posted by a Superuser, not a Sky employee. Find out more

@Jodie18497 

What's happening? Are you seeing a red spinning circle? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Paddy62 This message was authored by: Paddy62

Re: Netflix app not working

Red circle just keeps turning

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix app not working

Posted by a Superuser, not a Sky employee. Find out more

@Jodie18497 @Paddy62 

I've moved your posts into the main thread discussing this. See the post currently marked as the answer (post 2). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by xenon81 This message was authored by: xenon81

Re: Netflix: Red Spinning Circle on Launch


@Anonymous wrote:

It seems that you can't force an update to the box so if yo're still on version 260 then you'll just need to be patient.


You can now, Q270 became available for manual updates last week. 

This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix: Red Spinning Circle on Launch


@xenon81 wrote:

@Anonymous wrote:

It seems that you can't force an update to the box so if yo're still on version 260 then you'll just need to be patient.


You can now, Q270 became available for manual updates last week. 


Ahh, didn't know that.

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