My 2nd mini box has lost connection to sky Q box

[Carolm2]

The main Q box has 4 ticks

the Ist mini box has 2 ticks

the 3rd mini box has 2 x

[Addie15]

Hi there, @Carolm2. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Quoman7]

---

@Carolm2 wrote:

The main Q box has 4 ticks

the Ist mini box has 2 ticks

the 3rd mini box has 2 x

---

Hi @Carolm2 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

[Lisa-P1987]

We are still looking to help you Carolm2 If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks