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Discussion topic: abroad right now, no signal in the middle of barcelona - when i do get signal, it doesn’t work. HELP

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This message was authored by GabriellaHill This message was authored by: GabriellaHill

abroad right now, no signal in the middle of barcelona - when i do get signal, it doesn’t work. HELP

i (most of the time) have no signal in the middle of barcelona. when i DO have signal, it doesn't actually work at all. i have tried to go onto the sky mobile website to run diagnostics / roll over more data / adjust spend cap but i'm just met with the godforsaken "updating website" page. i really need signal for work, and sky has been absolutely useless. none of their online guides are working. 

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: abroad right now, no signal in the middle of barcelona - when i do get signal, it doesn’t wor...

Posted by a Sky employee

Hi @GabriellaHill 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
This message was authored by Addie15 This message was authored by: Addie15

Re: abroad right now, no signal in the middle of barcelona - when i do get signal, it doesn’t wor...

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks. 

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