abroad right now, no signal in the middle of barcelona - when i do get signal, it doesn’t work. HELP

[GabriellaHill]

i (most of the time) have no signal in the middle of barcelona. when i DO have signal, it doesn't actually work at all. i have tried to go onto the sky mobile website to run diagnostics / roll over more data / adjust spend cap but i'm just met with the godforsaken "updating website" page. i really need signal for work, and sky has been absolutely useless. none of their online guides are working. 

[Tom-W19]

Hi @GabriellaHill 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.