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Discussion topic: Issues porting number from another service provider

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This message was authored by BrianBEP This message was authored by: BrianBEP

Issues porting number from another service provider

I've been 11 days without mobile phone service since a partial port and no end in sight with the tech team at Sky. Has only one else had issues or can give some advice where to turn on this 

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This message was authored by 63johnw This message was authored by: 63johnw

Re: Issues porting number from another service provider

Posted by a Superuser, not a Sky employee. Find out more

Hi @BrianBEP  you could try a formal complaint to see if that leads anywhere. 

https://www.sky.com/help/articles/how-to-make-a-complaint

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This message was authored by JDeeIE This message was authored by: JDeeIE

Re: Issues porting number from another service provider

Port problems must be raised externally by the provider (Sky) with the (American) company the big 4 networks all choose to sign onto for PAC processing. 


Raise a complaint via email, because it should only take one enquiry for Sky to process a internal tech report to action the external action of investigation (& port issue correction). 

 

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