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Discussion topic: Technical error message

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sammie791
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This message was authored by sammie791 This message was authored by: sammie791

Technical error message

‎14 Jan 2025 04:07 PM

Been trying to upgrade my daughters phone for about a week now and when I get to the basket to checkout i get a pop up message saying 

Technical error.

Anyone no how to resolve it without having to phone? 

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63johnw
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Superuser
This message was authored by 63johnw This message was authored by: 63johnw

Re: Technical error message

‎14 Jan 2025 04:20 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @sammie791  unfotunately if it's the same on other browsers then the only option is to phone. 

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caesarome
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This message was authored by caesarome This message was authored by: caesarome

Re: Technical error message

‎14 Jan 2025 05:38 PM

Posted by a Superuser, not a Sky employee. Find out more

@sammie791 

Is your Sky ID linked to your mobile account as per this:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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