Piggy bank data rollover

[TOM1979777]

If you have data in the sky piggy bank and transfer it out before the 12 months the data then goes back into the piggy bank do you get mother 12 months or does the data expiry regardless thanks 

[Lisa-P1987 · Accepted solution]

Hi there, any unused data will just roll back into the piggybank and be available in the next 12 months. The piggybank doesn't see a difference between data rolled from your monthly plan vs data prolled from the piggybank to the plan and then back into the piggybank at the end of the month. 

Sky Piggybank | Sky Help | Sky.com | Sky Help | Sky.com  <-- here's some more info about your piggybank and how to use it 🙂

[Colin114]

This isn't correct. Data will NOT roll back into the piggy bank. I rolled all my data in my piggy bank back onto the sim as I was worried it might expire (12 month limit) before I could cash it in for rewards later in the year. At the end of the month my data was lost and only 1.5 Gb was rolled back into the piggy bank. I called customer service 3 weeks ago and they said they would look into it but nothing has happened.  I assume the data is lost

[Daniel0210]

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@Colin114 wrote:

This isn't correct. Data will NOT roll back into the piggy bank. 

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@Colin114 

The process explained by @Lisa-P1987 is correct. You need to call Sky again to chase up why it didn't happen in your case.