‘Your account is not authorised to access the My Sky app’

[StephAllen86]

Yes we get that message.

[caesarome]

@StephAllen86 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @StephAllen86  an invite to chat.

[StephAllen86]

Where do I find the invite?

[caesarome]

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@caesarome wrote:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

So look for the chat bubble at the bottom of this page.

[Welshy79]

I too am having this same issue, also unable to access my products on my account page either says its a sky issue not mine

[caesarome]

@Welshy79 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Welshy79 to chat.

[mitchiemasha]

Same issue here

[Anonymous]

Cancelled my Sky account. Not only could I not access MySky VIP but I couldn't see my bill etc. £109 (before the price increase I just got an email about) a month better off.

[mitchiemasha]

Yes, I cancelled my internet, it seems that will of caused this issue. Looks like i'll now be cancelling my mobile too. 

[Chrissy7]

I am having the same issue

[AllanJ]

cannot access my sky app, I only have sky mobile as a sky product and the app has been working fine until today, any suggestions? 

[caesarome]

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@AllanJ wrote:

any suggestions? 

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@AllanJ 

Have a read of this:

https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-app-account-not-authorised/m-p/4585116/high...

[mitchiemasha]

It seems the solution work around is to not log in via the app. Log in via the standard internet mysky page. 

It took the assistant over an hour and a half to suggest this, it was over an hour before he asked me to send a screenshot of the not authorised screen we see. After trying to tell me it isnt an issue. Early on in the chat he told me replies may be delayed as he's dealing with other customers at the same time. I'm guessing such a simple problem would of took 5 minutes to resolve if he was focusing fully on the issue.